I am trying to remove the light toner & just keep the color kit. I do not need it & I probably have 6 kits for the light toner. So, please remove this kit!
Because my hair got so dark from the other set instead of making highlights I decided to put it on all of my hair except 1 cm from scull. It was quite hart to cover equally everything and I made some mistakes, but the final color is nice. Huge plus for great hair mask after.
If I was going to make highlights with it I would not be sure how to cover the back of my short hair.
I don’t think the instructions for applications were very clear. The result was chunkier highlights than I wanted in some areas and the ends didn’t take the highlights well. Still was happy with the result but will apply differently next time
Okay, so I had another look at my hair and I thought it was decent. I need to work on how I sweep upwards, but also be sure to saturate strands and alternate from side to side. If you have thick, southeast Asian dark brown hair like mine, start with 30min first. I did and found I could probably go to 35min next time, but also I need to be more precise with my painting on the strands. I have to say I’m not the most coordinated person as well, so if I can do it, you can. Btw, I would suggest giving it a couple of his before giving up. The next day, I felt it blended decently and the next time around, it will look even better. Just wanted to update that it looks really nice this time around. Again, needed a couple of adjustments, but will never go back to an expensive salon again.
Perfect, subtle highlights for a dark brunette, looks professional!
Reviewed Color: Dark Brunette
POSTED BY:
Melody E.
8 November 2022
I am very DIFFICULT to color, especially when lightening. I haven't had a stylist yet who has listened to me and hasn't had to color correct several times when coloring my hair. My hair is fine and SOAKS up color like a sponge, whether light or dark. I missed my stylist appointment and ordered a kit from Madison Reed to "gently multidimensionally lighten" my dark brown dull hair and it turned it BLACK and I took it off TEN minutes early!!!! I was horrified. They refunded my money after seeing pictures. I was so upset. I don't have time to wait and have an event coming up so I figured it was already messed up, so I'd try gentle highlights.
I was more generous in the distribution then the video showed (added more highlights), because my hair is SO dark, but I only left processing time for 12 minutes instead of the recommended 35 (I was afraid due to my history), I should have left it on a little longer (maybe 5 minutes), however I am VERY pleased with how it turned out. They look professional: gentle, caramel brown highlights that turn mahogany in the sun. Subtle and adds beautiful dimension! my hair no longer looks black and it looks like I had it styled. Very natural. THANKS AGAIN!
Would be nice to have a video for senior women who have thinning hair. Using my own hair to experiment was scary. Turned out okay… Will know better if I do again. Not everyone has hair like your models 🙂
Hello Pamela - We are super pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde). When you're ready to have your sets switched out, feel free to give us a call or send us an email. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela D.
4 August 2022
Winter
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Pamela D.
4 August 2022
I switch from the Med Dark Blonde to this in the winter
Hello Pamela - We’re pleased to hear that you’re enjoying the Light Set (Light Copper & Mahogany). When you're ready to have your sets switched out, feel free to give us a call or send us an email. We hope to continue helping you find hair perfection!
POSTED BY:
Dawn R.
3 August 2022
Love it.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Dawn R.
3 August 2022
Love the light set but initially it looks brassy. Takes a few washes to blend in with my ash brown color. Gets lots of compliments then as it looks more natural. Would love one that is not so brassy originally. Thanks
Jeffery - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
susan L.
15 July 2022
Confusing
Reviewed Color: Light to Medium Brunette
POSTED BY:
susan L.
15 July 2022
Not enough information on what to do with everything.
Susan - We're truly sorry that our Light Set instructions were not super clear. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with instructions that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dawn H.
3 July 2022
Highlighting video was awesome
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Dawn H.
3 July 2022
The video showing me exactly how to highlight was excellent, thank you so much.
I am a little frustrated because I’m not able to select five stars.
Dawn
Dawn - Thank you so much for sharing your feedback with us! We're glad our resources have been of great help for you to reach your Hair Goals. We look forward to our next opportunity to delight you!
POSTED BY:
Andrea M.
30 June 2022
Really looked like my natural hair looked after some sun
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Andrea M.
30 June 2022
Really liked the results. It is easier than the more general coloring process (the two bottle roots and ends or the roots alone) but I still need a bit of practice on my technique. I took too long with the "horseshoe" and top "bun" so the very first two small sections i did came out too light vs the rest. Not a biggie-- I can tuck them behind my ears.
Andrea - We're thrilled to hear that you're enjoying the Light Set. We look forward to our next opportunity to delight you!
POSTED BY:
Linda L.
7 May 2022
I love your product.but I have noticed some of my gray show
Reviewed Color: Dark Brunette
POSTED BY:
Linda L.
7 May 2022
Love your product but some of the gray roots show through when my hair dries. I have soft black mix but the roots turn auburn. I noticed it says roots but highlights.Maybe that's the problem Why would I want my roots lighter? Also the coverage lasts 2 weeks.Did you change something? And gives me a Auburn color.
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mara B.
6 April 2022
Great
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Mara B.
6 April 2022
But I made a mess of things time. STILL LOOKS GOOD AND I CAN DO IT MYSELF!
Hello Mara, we're pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Mara B.
6 April 2022
Excellent.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Mara B.
6 April 2022
I was afair to usE it at first.
Finding the right root combination is important.
Hello Mara, we agree! Finding the right shade is super important! We're pleased to hear that you were able to try our Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Bridgett M.
17 March 2022
It does what it says
Reviewed Color: Light Blonde
POSTED BY:
Bridgett M.
17 March 2022
It's a normal bleach kit it bleaches your hair out if you're not careful it'll fry it if you leave it on too long especially if you already have color treated damaged hair to begin with so be careful but I mean it does its job I wish they had something more along the lines of biosilk products that you can not have to worry about that I love bio silk and I wish that you guys sold that but anyways it's it's still just a regular bleach kit works fine
Bridgett - We’re pleased to hear that you’re enjoying Light Set! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Lee R.
11 February 2022
Nice highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lee R.
11 February 2022
Great product but unfortunately all their instructions are written for long hair. If you have short hair you have to figure it out for yourself.
Lee - We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Fiona N.
20 December 2021
Easy to apply & produces professional results
Reviewed Color: Light to Medium Brunette
POSTED BY:
Fiona N.
20 December 2021
I began applying this during the first lockdown when I suddenly had more time & felt like experimenting. After eighteen months of use my hairdresser has said the lights have caused damage to my hair. BUT I love the look and so after a good cut have reapplied :).
However, all color needs to be left on for 3-4 times longer than recommended in the directions. When I used to go to the salon, they put me under the hair dryer at the salon during my color and highlights and it still takes at least twice as long as most of their clients.
Frances - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Lisa
23 October 2021
Very pretty
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Lisa
23 October 2021
This was very pretty but a bit coppery for me. It was a pretty and shiny highlight.
Lisa - We're so happy to hear that you're enjoying the results from our Light Set (Medium to Dark Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Maureen G.
15 September 2021
My First Time Trying Home Balayage and it was So EASY
Reviewed Color: Light Blonde
POSTED BY:
Maureen G.
15 September 2021
I spent $250 on bad salon cut and color and vowed never again. I thought I couldn't do much worse at home. It was worth a shot to try.
I got the light blonde Light Set and started the process as soon as it arrived at my door. I watched a bunch of how-tos on youtube and in the end I give myself a B+ for my inaugural effort.
Like some other first-timers, the top of my head is a little blotchy. My side part made that final sectioning a little tricky. Next time I'll pull further from the part before adding the color, and really make sure I do a very sharp angle with the product.
Overall the Light Set far exceeded my expectations. I've sent photos of my color to everyone I know and they're blown away. They can't believe I did it myself.
32 of 35 people found this review helpful. Did you?
Maureen - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Susan D.
3 September 2021
Greys are gone!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Susan D.
3 September 2021
The first color wasn't exactly what I wanted. Esalon adjusted my formula so the next colour batch was more what I was hoping for. I have already recommended eSalon to friends.
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Julie M.
30 August 2021
Did not use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Julie M.
30 August 2021
honestly I changes my mind and didn't want bleach in my hair
Julie - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly H.
17 August 2021
Tricky but ..
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kimberly H.
17 August 2021
Not easy to keep up. I find it hard to halibut the same area. I do like the overall effect.
Kimberly - Thank you so much for sharing your feedback! We are thrilled to hear you love the outcome of your highlights. Please keep your eyes peeled for an email from eSalon with some helpful application tips. Happy Highlighting!
POSTED BY:
Nadia
27 June 2021
Absolutely brilliant
Reviewed Color: Dark Brunette
POSTED BY:
Nadia
27 June 2021
I'm south Asian with Dark brown hair and have been desperate for highlights for over a year. I didn't want to pay ridiculous amounts to go to a salon and was ecstatic when I came across this. I got my sister to brush them on as I wear glasses and can't see without them, and she found the process very straightforward. The only negative is that the smell of the mixture is quite strong and It triggered a migraine which I had for the rest of the day. Nonetheless, when I washed it out, I couldn't contain my excitement at seeing dark blonde highlights. The toning was straightforward and I couldn't stop smiling everytime I looked in the mirror.
I added highlights to blend with the highlights in my extensions. At first they did not seem like light enough but when I went out in the sun after a few days, they looked beautiful. I definitely would take smaller pieces to highlight so it looked a little more less chunky but that was on me.
Audrey-Thanks so much for your feedback! We are so very glad to hear that you are loving your Light Set results. We appreciate you sharing your joy with us.
POSTED BY:
Darice D.
3 June 2021
Color shade is perfect!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Darice D.
3 June 2021
Shade is perfect however the color fades rather quickly and because my hair is so fine and I only wash it once a week it fades rather quickly.
Darice - We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Kathy P.
2 June 2021
Liked the lightner
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kathy P.
2 June 2021
The instructions for this were a little confusing and I ended up lightening my hair more than I wanted
Kathy - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pam E.
1 June 2021
Sunshine
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Pam E.
1 June 2021
I streak it here and there just like sun filtering through
Pam - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
Thought I’d be adventurous and try balayage. Okay you can probably tell it was not done by a professional but I’m still happy with the product and the instructions were clear. My execution can be improved but will stick with it.
The only reason i cant give them the full 5 stars is that the timing on the directions is way off. I leave this on for 8 to 10 minutes and have distinct highlights. The color or the highlights us beautiful and my hair isnt damaged.
Ruth - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to hearing more feedback from you in the future!
POSTED BY:
Christina A.
19 March 2021
Fun change of routine
Reviewed Color: Dark Brunette
POSTED BY:
Christina A.
19 March 2021
Applying this is a little awkward, but I got better with more practice. I got so many compliments and people couldn't believe I did highlights myself!
Christina - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your highlights. Happy Coloring!
POSTED BY:
Beverly M.
12 March 2021
Highlights
Reviewed Color: Light Blonde
POSTED BY:
Beverly M.
12 March 2021
This kit is designed and setup so I can add highlights to my hair color but I can't see the highlights. The system is easy to follow but I think the color needs to change, maybe.
Beverly - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
merry M.
6 March 2021
My color!
Reviewed Color: Dark Brunette
POSTED BY:
merry M.
6 March 2021
I’ve been using this product for a few years and it’s easy to do, takes about an hour. It barely lasts 4 weeks as I do have quite a bit of gray to cover. Wish it lasted a good 6 weeks. I use the color wash and camo spray for my part and temples to extend color coverage when I don’t have time to color.
Merry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Merrie M.
5 March 2021
Easy to use!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Merrie M.
5 March 2021
Got a little too many highlights. This was the first time using this product so will know better next time around.
Merrie - Thank you so much for sharing your feedback with us. We are tickled to hear you’re giving the Light Set another try! We cannot wait to hear the additional feedback.
POSTED BY:
Elizabeth T.
27 February 2021
Spot On!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Elizabeth T.
27 February 2021
I’ve had professional blonde balayage highlights on my light/medium brown base for ages. Due to COVID, I haven’t been to the salon in almost a year! So I decided to just do a drugstore box dye in “chestnut brown” about a month ago to cover greys. It ended up turning my hair a very very dark reddish brown. The color was also flat and kind of blah. I decided to attempt at-home balayage with Light Set in medium/dark blonde, knowing the highlights would likely turn out more on the caramel/auburn side, which I was fine with. After watching the how-to videos on the site and several YouTube tutorials, along with the written step-by-step eSalon provided, I felt pretty confident applying the bleach even as an amateur. The results are absolutely spot on! I love the depth and dimension Light Set provided. And my hair feels even healthier than before which is amazing and unexpected! Would definitely recommend for those wanting to take on diy highlights at home and will use again for sure!
48 of 48 people found this review helpful. Did you?
Elizabeth - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Maria K.
25 February 2021
Lovely result, but the application instructions don't consider hair texture!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Maria K.
25 February 2021
This was the first time I've ever used the light set. I found the application process more difficult than expected. The videos that illustrate it make it look simple, but I have curly hair and applying the highlighting mixture to thin strips of my clean hair (no styling products to keep it in check!) was a real challenge. Also, I found that the size of the strips needs to be wider on my curly hair: for application instructions to be truly personalised, they should take into consideration hair texture! Having said this, I'm delighted with the overall result.
55 of 57 people found this review helpful. Did you?
Kristina - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
Robin - We’re pleased to hear that you’re enjoying Light Set! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy F.
11 February 2021
Light kit
Reviewed Color: Light to Medium Brunette
POSTED BY:
Tammy F.
11 February 2021
I got compliments on my hair after using this and it was easy to use. My only issue was the way it continued to lighten over time. I'm not sure anything can be done about that.
Tammy - We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
KEIKO B.
25 January 2021
Short Hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
KEIKO B.
25 January 2021
I wish you would provide more tips for how to apply high lights for short layered hair. It is not easy to clip short hairs in sections for high light. eSalon video is not helpful with short hair.
I also suggest to offer a separate flat plate to go under hair for more clean application. This can be purchased separately and reuse each time?
Keiko - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lesley M.
17 January 2021
wow!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lesley M.
17 January 2021
It was weird putting on as I've never highlighted my hair. With help from my husband it went well and I love the added the dimension.
Hi Lesley, We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Linda M.
16 January 2021
Good but
Reviewed Color: Light to Medium Brunette
POSTED BY:
Linda M.
16 January 2021
Didn’t get good highlights on one side of head. I look uneven. It was my technique I guess but looks “🤪
Linda - We’re truly sorry that our Light Set (Light to Medium Brunette) did provide the result's that you expected throughout your hair. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Charlene M.
10 January 2021
My highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Charlene M.
10 January 2021
Too near my existing hair color but product great. I want to try again with lighter color or maybe adding darker also. I wish someone would touch base with me. Thanks.
Charlene - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Levanna D.
29 December 2020
Light set
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Levanna D.
29 December 2020
Gave me great highlights
Would have preferred if the cap for highlights was included in order
...and it gave a nice, extra overall "glow" and dimension to my hair color.
It worked wonderfully.
The only reason I did not give 5 stars, is because I think I also had a slight sensitivity to the product?
First time DIY balayage highlights, the instructions are easy to follow, everything mixed well, I applied the toner but it's pretty brassy looking, I was expecting more of a dark blonde tint. I ordered the dark brunette kit.
Make sure to separate the hair you want to lighten in order to give good highlights don’t make the mistake some people make by lightning all of the hair and not having highlights.
once you get the mix to the right fluidity thickness it is easy to put on but you have to be fairly quick as it dries out quicker in warm weather. Easy to apply and the shimmering tone is just perfect
11 of 11 people found this review helpful. Did you?
This was much harder than the basic colour as the colour itself is much thicker. A nervous first application of just a few strands made me realise the colour was excellent and it wasn't as hard as I thought. I do wish that it was possible to have a trial go first as highlights can be tricky. Anyway I got there and will do it better next time.
Come on how can this product be out of stock week after week! Why can’t we order and it ships when it is in. Why do I have to continually go to the website to check whether I can order? It is summer, the perfect time for highlights and nothing!!!!
It is completely uneven, only colored the top section of my hair, and lightened it from darkest brown to like a blondish orange. I wanted subtle highlights. I can’t walk around like this until my next kit arrives. I contacted the colorists that contacted me and asked for a refund. I’ve now had to order two orders of my regular color and they haven’t responded about a refund for this. My regular color they sent me was beautiful and I should have left it.
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzette D.
14 March 2026
Product left my hair a brassy orange color and the toner did little to fix it
Reviewed Color: Light Blonde
POSTED BY:
Suzette D.
14 March 2026
Product left my hair a brassy orange color and the toner did little to fix it. I have dark ash blonde hair naturally. I tried to put the information as I ordered that my hair had the tendency to pull orange during highlights.
Suzette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina J.
13 February 2026
THIS IS JUST PLAIN BLEACH
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Christina J.
13 February 2026
THIS TOTALLY JUST BLEACHED MY HAIR ON THE TOP. ITS AWFUL. IF YOU ARE A NATURAL REDHEAD, DO NOT USE. The underside is fine, but the top is horrific!!!!!!!!!!!!!!!!!!!!!!
Hello Christina,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gloria C.
9 January 2026
It didn’t work I can’t see the highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Gloria C.
9 January 2026
I had a major issue with both the hair color and the highlights. The hair color did not take as the grays could be seen immediately after rinsing the hair color off then I tried applying the highlights the next day and they did not take. They did not work.
Gloria - We truly appreciate your feedback and are so sorry to hear that the color and the Light Set! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margie S.
25 October 2025
Ok, but the Youtube video from E-salon is not the same as the included instr
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Margie S.
25 October 2025
I followed the YouTube video but didn’t get great results. Later, I realized the written instructions were actually different. That’s on me for trusting the video, but I wanted to watch and make sure I understood everything before risking my hair. When I reached out to eSalon, they sent me more color (not another lightening kit to fix it) and advised me to touch up near my scalp. I followed those written directions exactly and ended up with brown hair again. I really wish they had sent a full new set along with better guidance on how to achieve the results I originally wanted.
Hello Margie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patricia -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hollie K.
13 September 2025
Brassy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hollie K.
13 September 2025
Made my hair so brassy. I was super disappointed now I am trying to figure out how to fix it
Hollie - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sarah N.
27 July 2025
Subtle highlights? Nope
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sarah N.
27 July 2025
So I tried the light set because it said the highlights were subtle. I look like I took straight peroxide and highlighted my hair circa 1992 when I was in middle school. I look a mess! Don’t do it.
Hello Sarah,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy B.
15 July 2025
BLEACH
Reviewed Color: Dark Brunette
POSTED BY:
Cathy B.
15 July 2025
It was bleach, the purple toner did nothing to tone down the orange. I followed all of the instructions and watched the video numerous times beforehand.
Hello Cathy,
We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
kimberly C.
3 July 2025
Turned my hair orange
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
kimberly C.
3 July 2025
I would give it no stars. The shade was recommended to me by esalon but turned my hair basketball orange. They sent me a Demi color to cover which worked but took 5 days to rectify the problem.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice P.
19 June 2025
Made no difference
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Alice P.
19 June 2025
Disappointed. Watched the video, followed it exactly along with instructions. My hair is still exactly the same 😭
Hi Alice! We are sorry to hear your color looks exactly the same. Please check your emails, we got back to you to help you further.
POSTED BY:
Tara B.
21 April 2025
Maybe it could have worked better....
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Tara B.
21 April 2025
I love the idea; I love the packaging. I am not so sure about the rest. I did order Medium to light blonde. I have orange/brassy hair on the top layer. I used everything exactly as directed from the easy-to-read instructions. I am now trying to fix this. My hair lady said she would charge me 300.00 for a color correction. I will not order again.
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire I.
6 April 2025
Did not use
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Claire I.
6 April 2025
3* as cannot say if it was good or bad as I was so disappointed with my custom colour I didn’t bother using
Hi Claire! Thank you for your message. Please check your emails, we got back to you.
POSTED BY:
Karen P.
11 March 2025
Crazy streak!
Reviewed Color: Light Blonde
POSTED BY:
Karen P.
11 March 2025
Overall things went as per usual, having done this before, but I ended up with an unsightly streak! I don’t know how this happened!
I’m not sure if I used too much product in one spot or left it on too long, but it just looks terrible. Unfortunately I don’t think there is a way to fix it except to dye my hair!
Hello Karen,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patty C.
6 February 2025
Doing highlights on your own isn’t recommended
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Patty C.
6 February 2025
I had a disastrous outcome where my dark brown hair turned bright orange. I was unable to keep the highlights separated from my unhighlighted hair, and my stylist said that it’s hard to do on your own and she always has someone else do hers. My colorist uses foil to keep the highlighted hair chemicals away from the rest of the hair and something like that is needed here.
Hello Patty,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gina R.
9 January 2025
Have not received order!!!!
Reviewed Color: Dark Brunette
POSTED BY:
Gina R.
9 January 2025
I ordered this set a week ago and still have not received it!!!!! I called yesterday and spoke to a rep that couldn’t help with speeding up the shipping!!!!
Gina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary C.
2 January 2025
orange/red hair
Reviewed Color: Dark Brunette
POSTED BY:
Mary C.
2 January 2025
Not sure what happened but my highlights came way too red/light. I even had a friend apply it. I had to buy several toner products to chill it out and it's still messed up.
Hello Mary,
We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa H.
17 December 2024
Didn’t work well for me
Reviewed Color: Light to Medium Brunette
POSTED BY:
Melissa H.
17 December 2024
I do not recommend for hair that pulls red, because your hair will be orange highlights.
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey S.
17 December 2024
Needs to be lighter!
Reviewed Color: Light Blonde
POSTED BY:
Casey S.
17 December 2024
I’m not sure why I thought this would be straight bleach to give ultra light highlights but this was more of a low light and I’m not mad. It turned out classic and blended well. Just wish they were much lighter.
Casey - We’re truly sorry that our highlights did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep a look out for an email with some information about our highlights. We hope to continue helping you find hair perfection!
POSTED BY:
jane F.
18 November 2024
white
Reviewed Color: Medium to Dark Blonde
POSTED BY:
jane F.
18 November 2024
what happened my hair has gone lighter not darker it’s gone beige
Hi Jane! We are sorry to hear your hair turned lighter. Please check your emails, your colorist has got back to you.
POSTED BY:
Trista H.
23 October 2024
Ridiculous!!!!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Trista H.
23 October 2024
NEVER AGAIN!!!! My hair is almost bright orange!!!! This has NEVER happened with your dye before, but this order fried my hair AND it’s bright orange!!!!! I’m so mad, not even funny!!!
Trista- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kristine D.
25 September 2024
Does not work as advertised
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kristine D.
25 September 2024
I have used esalon color every three weeks for the past 4 years and thought I would give light set a try. I watched the videos and read the instructions. I applied as directed and the indicated processing time, used the included shampoo and toner. The result? Orange highlights in my hair. Not the subtle highlights as advertised. The light set probably works for light brown and blond hair but not on medium brown hair or darker. I had to dye my hair a shade darker just to cover the orange when I fact I was wanting to go lighter, hence the trial of light set. It will take at least a year for the dark to grow out. To say the least, I am disappointed
Kristine - We're truly sorry that our Light Set did not workout for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer A.
9 September 2024
Very disappointing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jennifer A.
9 September 2024
I followed the instructions exactly but sadly I was left with various shades of burnt orange throughout my hair. The toner made no difference.
Hi Jennifer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Jill C.
28 August 2024
What a disaster!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jill C.
28 August 2024
These highlights are just awful. I followed the instructions precisely and I got yellowish orange highlights. I look like a clown. The worst thing is this happened on a weekend. Phone support is only available during the week so I sent an email asking for help. I’ve had no response and this is the third weekday. So now I get to go to the salon and spend at least $150 to fix this disaster. So much for trying to save money by using esalon.
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cecilia S.
26 August 2024
Not a good result!!!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Cecilia S.
26 August 2024
I have been using eSalon color for several years & have always been very pleased!!! However, I just tried the light set & was not at all satisfied. I followed the video instructions very carefully & felt I did everything as instructed. My highlights turned out very brassy & uneven. I would not recommend trying this product.
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren A.
24 August 2024
Hot roots
Reviewed Color: Dark Brunette
POSTED BY:
Lauren A.
24 August 2024
This gave me horrendous hot roots and i followed the directions
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Avery L.
14 August 2024
Soo brassy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Avery L.
14 August 2024
I followed directions to a tea and now I look like a brassy dope. I used the toner mask twice now and it is still horrific. I am so disappointed and embarrassed that I have brass streaks through my hair until they grow out. I could not be more disappointed right now
Avery - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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