I've been using the Light Sets for awhile now and was always very happy with the results. However, even though I decided to try a darker hair color this time (which turned out beautifully), I was sent the same color Light Set that I used with my lighter color. I never questioned the selection nor did I read other reviews, but after having using the set yesterday, I wish I had. My beautiful underlying dark color now looks like it has orange stripes going through it. This Light Set color worked nicely with my lighter colored hair, but it looks horrendous with my new darker color. I'm afraid that I will have to live with the orange stripes until they fade because my hair is thin and fine, and I'm afraid of damaging it. I guess I'm just thankful that we're in our rainy winter season here in the PNW so I can keep my hood up when I go outside. Never again, unless they come up with a new color Light Set for this type of darker hair color.
Diane - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lana S.
30 October 2021
Colour light set.
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lana S.
30 October 2021
The colour was nice, however my application of product, not so great! I have a bit to learn before I give highlights another go. Clumps of colour, and I probably should have done finer pieces of hair. Learning as I go, and would probably try again.
Lana - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeannie F.
27 October 2021
Did not use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeannie F.
27 October 2021
Did not use. Used “silver quick toner” at hairdressers shop. Do you have that color toner?
Jeannie - Thank you for your review. We are excited for you to try the Light Set in the future. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
Nadia M.- Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bonnie B.
6 October 2021
Not the right color
Reviewed Color: Dark Brunette
POSTED BY:
Bonnie B.
6 October 2021
I love that this product is super easy to use but not at all the result I was looking for. I requested for extra light brown highlights bc my hair is dark brown. I got an email after the order was made that my choice in color is not recommended. They recommended a dark brown high light kit which I accepted. I figure they knew more than me when it comes to coloring. After doing the process, my hair color looks exactly like my natural hair color. I spent $45 for my hair to look exactly the same. I suppose it’s my fault for not pushing for a blond to light brown highlight kit. I guess I will just figure out highlighting at the local beauty store.
Bonnie - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan M.
3 October 2021
Orange
Reviewed Color: Dark Brunette
POSTED BY:
Susan M.
3 October 2021
Followed instructions. Highlights came out orange. Ruined my hair. The custom color sets are fine, but if you are looking for highlights, pay for someone to do them at a salon.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria S.
22 September 2021
Orange hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maria S.
22 September 2021
Unfortunately it turned my hair orange instead of giving me sun kissed highlights like advertised.
Maria - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather H.
15 September 2021
no good
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Heather H.
15 September 2021
I tried to Highlight my hair and it did nothing I dont see any difference in my hair. would not suggest to buy
Heather - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Erika G.
9 September 2021
Very dry chunky mix
Reviewed Color: Light to Medium Brunette
POSTED BY:
Erika G.
9 September 2021
I have used lightner before and they had a nice wet texture. Easy to spread on hair but is stuff dries out on the hair in a few minutes and is chunky. Very hard to work with. I have long hair and there was barely enough to finish. Nice suble color though.
Erika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer G.
7 September 2021
Too small
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jennifer G.
7 September 2021
Not enough bleach for my hair, had to emergently mix up more! Also came out much lighter than expected, I'm half blonde now lol
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin F.
6 September 2021
product
Reviewed Color: Dark Brunette
POSTED BY:
erin F.
6 September 2021
absolutely not enough product here for my long long long hair. maybe after I have 2 boxes in hand I could write a good review
Erin - We're truly sorry that our Light Set (Dark Brunette) kit was not enough for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Hayley M.
6 September 2021
Not arrived, still waiting after 3 weeks
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hayley M.
6 September 2021
Not arrived after 3 weeks, I’ve sent the company 2 emails asking for an update or replacement. No reply as of yet. Pretty disappointed as this is my first experience also.
Hayley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie P.
29 August 2021
Gets lighter as time goes on making color white
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laurie P.
29 August 2021
I don't like that highlighter gets progressively lighter when I already have the lightest color kit
Laurie - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone you expected when reapplying. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vanessa R.
28 August 2021
Orange hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vanessa R.
28 August 2021
It did not turn out well. Did not like. Was not a good recommendation from the stylist.
Vanessa - We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terri H.
23 August 2021
Like it
Reviewed Color: Light Blonde
POSTED BY:
Terri H.
23 August 2021
It’s nice, but I need to be able to get my grey hair colored
Terri - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine D.
15 August 2021
Not good
Reviewed Color: Dark Brunette
POSTED BY:
Catherine D.
15 August 2021
Before applying this I called eSalon to ask how many shades my hair would lighten from the chemical process. I was concerned about going too light. I told the colorist I was thinking of washing it out in half the recommended time and she informed me it would lighten a Max of three shades. I ended up keeping an eye on it and at 15 minutes I turned almost blond. I have dark brown hair. I had a heart attack. The toner only made the hair turn orange/copper. I look like a red headed Cruella Deville. Now I have to go to a real salon and get my hair fixed by a professional. Not cool eSalon. I want my money back.
Catherine - We're truly sorry that our Light Set (Dark Brunette) did not provide the subtle tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Hayden L.
10 August 2021
Shades of orange and yellow
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hayden L.
10 August 2021
Absolutely the worst thing I’ve ever done to my hair. The way they tell you to apply and time it leaves the bottom and middle layer processing longer so those areas are yellow — and the top is extremely brassy orangey awfulness. I thought since they formulated the base this would be something to complement it. I followed the instructions to the letter. Now I’ll be going to Sally to get a Demi color to try and mask it until my regular hair dresser has an appointment 5 weeks from now. This is going to end up being a very expensive fix. I don’t see a place for me to upload a photo …. Do not recommend if you have dark hair. My daughter has dark blonde / light brown hair and I added a few pieces around her face with the leftover — hers is cute but she’s got virgin light hair to start…. Not for dark hair …. Maybe not even for dark color treated hair ….
Hayden - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Fiona W.
21 July 2021
Disappointing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Fiona W.
21 July 2021
There is definitely a knack to getting the technique right with this. I watched the ‘how to’ video first & followed the instructions. The back looks OK but the side bits are far too light and it has ruined the texture of my hair, making it puffy & parched. I think the processing time was too long for my hair.
Fiona - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the easy highlighting experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie S.
20 July 2021
Disaster!
Reviewed Color: Dark Brunette
POSTED BY:
Julie S.
20 July 2021
I’ve been using the custom colour for the whole of lockdown and love it so decided to give the highlights a go, following the video tutorial stage by stage. Absolutely gutted. Left with bright orange stripes in my long, very dark brown hair. I look horrific. Seriously contemplating shaving my head.
Julie S. - We're so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback.
POSTED BY:
Vicky L.
17 July 2021
Very harsh, trashed my hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vicky L.
17 July 2021
Also it spread across my hair and didn’t stay where I’d applied it so I ended up with a not very attractive lighter top layer rather than the baylage I had attempted
Vicky L. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jill J.
15 July 2021
Too vivid for me
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jill J.
15 July 2021
I was hoping for a more subtle blonde - the ‘yellow’ was too strong for me.
Jill J. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Nancy J.
13 July 2021
It did lighten….
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nancy J.
13 July 2021
It did lighten but to a super brassy orange color. It looked so terrible. Not at all what I was hoping. I’ve basically have been wearing a hat ever since I did it till I figure out what to do. I was sent a toner and it worked somewhat. But I’m skeptical about doing bayalage like this again.
Nancy - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to help provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexis M.
7 July 2021
Not aFan
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexis M.
7 July 2021
This dried my hair out and was difficult to work with. It came out brassy and has orange hues.
Alexis - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Raquel B.
2 July 2021
Dissapointing.
Reviewed Color: Dark Brunette
POSTED BY:
Raquel B.
2 July 2021
Followed directions to the t however my color turned out orange. Unfortunately will take off of my auto ship.:(
Raquel - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura W.
30 June 2021
Not good
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura W.
30 June 2021
I have medium to dark brown hair and I bought the highlights that was suggested for my hair color. It turned out AWEFUL. It was way to blonde. It looked so bad. Lucky I had a soft medium brown store bought hair color and I immediately colored all the highlights. When I was done it looked much better but you could still see some blonde in my hair. With the highlights I watched the videos a few times and read the instructions because I was really scared to do this. Now I know I’ll never ever buy this again. A waste of my money and a $3.00 box color fixed it.
Laura- We're truly sorry that our Light Set in Light to Medium Brunette did not provide the sun-kissed results that you were hoping for. We sincerely value every client and we thank you for sharing your feedback with us. We have reached out to you via email to see what we can do about remedying this situation. Keep a lookout on your inbox for more details.
POSTED BY:
Amy S.
29 June 2021
Money back guarantee is a lie
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Amy S.
29 June 2021
I am still not happy with my color. I have complained multiple times. Money back guarantee is a lie. Im canceling my account
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria R.
29 June 2021
Not satisfied
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maria R.
29 June 2021
My highlights are lighter than I wanted even though I follow the times instructed. I'm a bit disappointed.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy S.
17 June 2021
highlights
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Cindy S.
17 June 2021
wrong color, never wanted light cooper in my hair.
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
15 June 2021
did not like it at all
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Andrea L.
15 June 2021
I reached out to inquire about this product and decided to purchase based on the info provided, product description, and how-to videos. It turned out just plain awful. The "highlights" are orange streaks that look terrible. I feel like I look like Tigger. I will definitly not purchase again and wish I would not have wasted the money the first time. I am pretty sure I am going to need to go to a salon and cough up the money to have color repair done.
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth S.
11 June 2021
Skip This
Reviewed Color: Dark Brunette
POSTED BY:
Elizabeth S.
11 June 2021
All I accomplished was putting swaths of bleach over my base color. Should have left it alone. Even with foils or a cap, the bleach resulted in that reddish brown bleached look, not blonde and certainly not light. The powder that was supposed to be incorporated into the developer occupied by volume twice the space. Never got it "creamy" Best I could do was a texture that resembles pie crust before you add the tablespoon of water.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claudia G.
9 June 2021
Love the result but...
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Claudia G.
9 June 2021
The amount of lightener provided isn't enough for my thick mid-length hair. I have to buy two, which at double the price isn't much cheaper than what I'd pay at a salon for a professional job without any effort.
Please think about increasing the amount of product so I can justify the expense of continuing to use it.
Claudia G. - Thank you so much for your feedback! At eSalon, we're taking with consideration all our clients feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra R.
8 June 2021
Turned my hair NEON ORANGE! Can't get a refund!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexandra R.
8 June 2021
Biggest mistake of my life! I foolishly tried Light Set twice. First time, it turned my medium brown hair BRIGHT NEON ORANGE. I contacted eSalon and they recommended the purple Tint Rinse in conjunction with the Light Set next time for better results.
So fast forward 3 months. After having to dye my hair back to brown at my own expense, I reordered the Light Set and Tint Rinse (I'm an idiot for trying this again, I know). I re-watched all the YouTube videos and instructions, and very carefully applied the Light Set and waited the 30 minutes. BRIGHT ORANGE again!! I followed with the recommended Tint Rinse and it did absolutely nothing except form a huge lather that really dried my hair out and made it feel like straw.
I contacted eSalon about their 100% guarantee but they said NO! They refunded me the first time, and even though an eSalon rep suggested I try it again with the Tint Rinse, they would not honor their guarantee anymore.
The eSalon rep did not inform me before I repurchased that they only honor their satisfaction guarantee ONE time. I am so saddened by the lack of customer service! I feel like eSalon tricked me into repurchasing not only another Light Set, but also the Tint Rinse, and now they won't honor their satisfaction guarantee.
So basically I paid eSalon $60 to turn my hair NEON ORANGE and also damage it. And now I need to spend even more money to get it fixed.
Moral of the story: eSalon's satisfaction guarantee doesn't always apply, so buyer beware. Light Set product turned my hair NEON ORANGE even with the Tint Rinse. I do not recommend it! I guess if something seems to good to be true, it probably is. So upset.
11 of 11 people found this review helpful. Did you?
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Manuela S.
24 May 2021
Great product but
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Manuela S.
24 May 2021
The products are fabulous, well packaged and very easy to use. All laid out for you with no chance of errors given the instructions. My issue is the colour did not take well as my grey has just gone too long without colour on the roots. I don’t blame the product think it’s just waiting too long i between colouring. Will try it again at some point.
Manuela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mercedes O.
23 May 2021
awful results
Reviewed Color: Dark Brunette
POSTED BY:
Mercedes O.
23 May 2021
this was the absolute worst mistake for my virgin hair.
now, i need to go to the salon to fix my orange hair.
Mercedes O. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Stacy F.
23 May 2021
Brass IS the color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Stacy F.
23 May 2021
My hair has vivid orange and copper highlights. Not the caramel color I was hoping for.
Stacy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Michelle D.
23 May 2021
Didn't work
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Michelle D.
23 May 2021
I used this light set last night and it didn't work.
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heather A.
20 May 2021
light set
Reviewed Color: Light to Medium Brunette
POSTED BY:
Heather A.
20 May 2021
The highlight stuff was paste. It didn’t spread on hair very well. My hair has a bronze look to it. I’m not happy.
Heather - We're truly sorry that our Light Set (Light to Medium Brunette) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jermaine F.
19 May 2021
It's ok
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jermaine F.
19 May 2021
The highlight kit is ok the toner didn't do much on my hair but I like the blonde it left
Jermaine F. - Thank you for sharing your feedback with us! We are so sorry that our Toner (Light Set) didn't work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra B.
18 May 2021
Highlights are very faint
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Sandra B.
18 May 2021
This didn't seem to work for me. I have very thick hair so we used the whole mixture, the highlight are very faint and really only shows up when I am in the sun outside. I may try a more blond highlight next time, rather then cinnamon .
Sandra - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mandy H.
11 May 2021
Difficult to apply
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Mandy H.
11 May 2021
Very thick so difficult to apply. I put it on as the instructions and video instructed me to but doing it myself was hard and after 5 mins it looked like it was going green so I panicked and took it off. It did lighten it ever so slightly in those 5 mins thou so it would it been fine if I had left it on longer
Hi Mandy, thank you for sharing your feedback with us! We are so sorry to hear it was hard to apply. We made our clay formula to help stick to your hair and not run all over! If you have additional questions, please give us a call so you can speak directly with a colorist. They will be able to walk through any application and give you the best tips!
POSTED BY:
Sally B.
9 May 2021
A diaster! Beware!!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sally B.
9 May 2021
The mix dries very fast and not nearly enough to cover anything. The highlights came out ok then I washed and applied the purple product. The highlights turned BRIGHT ORANGE! It was awful. I had to cover everything with a dark color and lost all the other beautiful highlights I had.
Sally - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Blonde) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mindy S.
9 May 2021
Orange & brassy
Reviewed Color: Dark Brunette
POSTED BY:
Mindy S.
9 May 2021
Don’t be tempted to buy. Stick with regular color.
Mindy - We never like to hear that our customers are unhappy with their color or the Light Set (Dark Brunette), which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Maria G.
9 May 2021
Gave it a try twice
Reviewed Color: Dark Brunette
POSTED BY:
Maria G.
9 May 2021
This is the second product I purchased...first was the all over color which did not cover my grey..second is the highlights..followed all directions, saturated hair, left it on for a little over processing time and did nothing. Not happy at all
Maria - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna H.
1 May 2021
I don't recommend this for mid/dark hair
Reviewed Color: Dark Brunette
POSTED BY:
Anna H.
1 May 2021
Unfortunately my hair went orange. If you have dark hair I would give this a miss.
Anna H. - Thank you for your feedback. We’re so sorry to hear that our Light Set (Dark Brunette) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Rocio - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura H.
29 April 2021
Not enough product
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laura H.
29 April 2021
It was much more difficult than I’d expected to apply Light Set myself, but I’m sure it will get easier with practice. I have a lot of hair, so when I finally did the highlights on my crown I ran out of product. Unfortunately I’ll have to order another kit to finish my hair, which is expensive considering I’ll only be using about one-fourth of it.
Laura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
susan S.
28 April 2021
highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
susan S.
28 April 2021
the color and highlight effect look great, but my hair feels terribly dry now
Susan - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maureen S.
28 April 2021
Not great
Reviewed Color: Dark Brunette
POSTED BY:
Maureen S.
28 April 2021
Easy to use but highlights are copper. Not what I expected.
Maureen - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Robin D.
22 April 2021
Not happy wit this shipment
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Robin D.
22 April 2021
I’m not sure what the issue was with this month but it didn’t cover my new growth of gray. I will have to color my hair again. Not happy with this shipment
Robin - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Victoria T.
19 April 2021
Turned my hair orange
Reviewed Color: Dark Brunette
POSTED BY:
Victoria T.
19 April 2021
I ordered the set to lighten pre-dyed hair, also eSalon. The hair turned bright orange! Luckily I had left over color to hide it but I feel like I damaged my hair for no reason. The whole benefit of eSalon is the customer service/colorist help so this doesn't happen. If it couldn't work with pre-dyed hair why not let me know?
Victoria - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tedde - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Taylor W.
15 April 2021
I look like a cheetah!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Taylor W.
15 April 2021
I followed the directions, but the solution came out very dry and left my highlights splotchy. It looks like I tried to make my hair cheetah print. Definitely won’t be using again since I had to pay to have my hair fixed.
Taylor - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sonja C.
15 April 2021
ok?
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sonja C.
15 April 2021
It turned out ok, but was a more cumbersome process than I'd want to deal with on a regular basis, you do your regular color first and then do this within in a week and there are multiple steps where you have to leave stuff on your hair for extended periods of time. It was subtle so that is a positive, I would not do again.
Sonja - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dani D.
14 April 2021
hated it!
Reviewed Color: Dark Brunette
POSTED BY:
Dani D.
14 April 2021
the process is not as easy as they say. I thought the results would be very subtle, and youd have to build up to reach a lighter color, but right in the first application my hightlights are very marked and now a horrible orange, brassy color. My hair was healthy and with no previous hair dye, and I followed the instructions accordingly
Dani D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your Light Set application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Amy W.
13 April 2021
Brassy - yellow/orange
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Amy W.
13 April 2021
I was so excited about this highlight set, but unfortunately it didn’t lift well on my hair. I have a section that’s really yellow/orange. I’m hoping a colorist can help cover up the yellow/orange. I’m very Ashe blonde and this looks not so good against my cool hair tone.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary M.
8 April 2021
If I could give it no stars I would
Reviewed Color: Dark Brunette
POSTED BY:
Mary M.
8 April 2021
I used this kit as instructed and it left my “highlights” orange. The toner did nothing to neutralize the orange. It’s costing more to color correct at the salon than had I gone in to get my regular service. So very disappointing!
Mary - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us. We truly appreciate your feedback.
POSTED BY:
Emily J.
3 April 2021
Not for darker hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
Emily J.
3 April 2021
My husband followed the instructions completely and my light brown hair is now brassy and orange. Should have read the reviews before purchasing. Toner does nothing to help. This really isn't for darker hair colors.
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina G.
2 April 2021
Turned hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Christina G.
2 April 2021
The highlight kit made the brown parts of my hair orange. I had better luck with a different brand.
Christina - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelsey S.
31 March 2021
My hair is orange and purple
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Kelsey S.
31 March 2021
The highlight that was selected for me turned my roots and streaks of my hair orange, while the toner turned some of the streaks purple. HIGHLY do not recommend. I originally asked for an all over color and was convinced to buy a more expensive highlight kit. You are literally better off buying any drug store hair dye. In fact, a year ago I highlighted my own, light brown, unbleached hair with an $11 box of drugstore dye and you would have thought it was professional. What am I supposed to do with orange AND purple hair!?!?!?!?
Kelsey - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Josie C.
31 March 2021
Not what I expected
Reviewed Color: Light Blonde
POSTED BY:
Josie C.
31 March 2021
I thought this light set would be easy to apply with foil paper as done in the salon, but thats not how these highlights are done. I am not comfortable just drawing it on my hair without the foil paper to separate it so it doesnt taint other hair, so I have not used it at all and I am unable to return.
Josie - We’re truly sorry that the application process for our Light Set (Light Blonde) is not as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina H.
31 March 2021
Came out to orange and brassy
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Christina H.
31 March 2021
I think the processing time was too long. It didn’t take me that long to get the mixture applied and it was an easy enough process but I think my processing time was just too long. I think if it was maybe 10-15 minutes less then they would have been perfect.
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Justine S.
28 March 2021
Orange Highlights...
Reviewed Color: Dark Brunette
POSTED BY:
Justine S.
28 March 2021
I ordered my first custom color set in dark ash brown & light set. The custom color was darker than expected but I figured it will lighten up a bit over time. I also applied the light set day after and followed instructions very carefully. After I washed and blowed it dry, I was surprised that the highlights were pretty orange...not what I expected when I ordered ash-brown as the base color, so I assumed the highlight set would be adjusted to compliment my base color. I really do not like any orange in my hair and always tell the colorist to not use any color that has orange in it. I'm afraid the orange will become even lighter over time so I'll have to invest in purple shampoo until I make a trip to a salon to get it done right. I was curious about eSalon and glad I tried it but I won't be doing highlights/balayage at home again!
Justine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Liv C.
28 March 2021
It did not work.
Reviewed Color: Dark Brunette
POSTED BY:
Liv C.
28 March 2021
I was very disappointed with the results. I was really looking forward to doing the balayage, but it did not work, and my hair is the same colour.
Liv C. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Carolyn S.
22 March 2021
First use was so-so
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Carolyn S.
22 March 2021
Lightening mixture dried out quickly. Didn't feel like enough for my thick, long hair - I was scraping every drop to finish my hair.
Followed the video instructing and some areas still ended up a bit brassy. There definitely was not enough of the toning mask to cover my hair to offset the brassiness.
Definitely recommend having someone to help for nice even application.
Carolyn - We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
KDub
21 March 2021
Not worth the time or money
Reviewed Color: Light Blonde
POSTED BY:
KDub
21 March 2021
I have dark blonde hair and purchased the light blonde kit. No change. Very disappointed. Don’t waste your time or money.
Karissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nansea C.
21 March 2021
I HAVE 3 JUST SITTING THERE...
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nansea C.
21 March 2021
I must have placed an order for this, but don't recall. I do recall ordering the tint, and when that order came it was with highlight kit, shampoo and conditioner. I kept it thinking... 'who knows, I may need to use this one day.' Well, I didn't, I haven't, and I won't. Seemed more complicated than I wanted get involved with. If I wanted extra highlights, I'd go to a salon. Take care, stay safe. ~Nansea~
Nansea - We're truly sorry that our Light Set (Medium to Dark Blonde) instructions were not as easy as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen N.
10 March 2021
It worked well and was easy to use.
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Karen N.
10 March 2021
It was easy to use but lightened my overall color too much. I think it was user error not the product!
Karen - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah B.
9 March 2021
Dont buy
Reviewed Color: Dark Brunette
POSTED BY:
Sarah B.
9 March 2021
I have dark brown hair and it turn my hair orange. I waste my money on this and now i have to pay more to get it fix. Dont buy
Sarah - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tara F.
9 March 2021
Cost $250 at hairdressers to fix
Reviewed Color: Light Blonde
POSTED BY:
Tara F.
9 March 2021
What a nightmare, followed instructions exactly but was way too light and yellow. Had to wear a cap till I could get in hairdressers to fix. Would not recommend
Tara F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
C I.
4 March 2021
Did not work
Reviewed Color: Medium to Dark Blonde
POSTED BY:
C I.
4 March 2021
I was excited to try the light set. I wanted to order the lightest of the light set, however I was told that the medium to dark blonde would be best for my hair. I followed the directions for application, time needed to process and tone. Sadly, there were no highlights.
C I - We're truly sorry that our Light Set did not provide the highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karan K.
2 March 2021
Never received
Reviewed Color: Light to Medium Brunette
POSTED BY:
Karan K.
2 March 2021
Still waiting for what I paid for. Started requesting replacement 4 days ago and still not shipped. Customer service hangs up on you and then when you call back it goes to voicemail. If you expect to get what you paid for...buy it somewhere else! And yes...I’ve beefed several of your employees to fix my concerns yet...no shipping, no product and still making claims that refute what your website advertised.
Susan - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Grace B.
1 March 2021
Horrific
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Grace B.
1 March 2021
Never had worse hair than this in my life I will be forced into going brown for the first time in over 10 years. I did it exactly how the instructions told me and my hair is a mix of orange, yellow and gold it makes me sick. Will NEVER EVER be using again and will be requesting a full refund along with compensation for emotional distress.
Grace B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our Light Set (Medium to Dark Blonde). Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna L.
27 February 2021
I like the concept
Reviewed Color: Dark Brunette
POSTED BY:
Donna L.
27 February 2021
The light color is good but I wasn’t familiar with highlighting my hair. The consistency is dry ( but the instructions state that anyways) so it didn’t feel like I was able to saturate the ends of the highlights. Middle section was kinda chunky. Maybe with time it’ll be better for me. My first try to highlight.
Donna - We're truly sorry that our highlighting kit, Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Eileen - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria Claudia R.
26 February 2021
Orange Highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maria Claudia R.
26 February 2021
I have ordered Medium/Dark blond Highlights, the product seemed great and great reviews. I watched the instructions video around 3 times to make sure I was doing all the process correct. After rinse the hair I realize that the color was orange instead of blond but I thought that the hair toner would fix it. Anyway I have orange highlights and that was very dissapointing.
eSalon was very helpful explaining that I should use a toner to make the highlights clear but that is gonna take a while, I expected to have my hair done by the end of the day and not in a month time or more.
I am disapointed and I would not reccomend the product as the result is not as advertised.
Maria Claudia R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Medium to Dark Blonde). However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea S.
22 February 2021
Turned my hair reddish orange
Reviewed Color: Dark Brunette
POSTED BY:
Andrea S.
22 February 2021
Did not work well for me at all. My "highlights" are a horrible reddish orange
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jayme D.
20 February 2021
Resulted in horribly brassy tones
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jayme D.
20 February 2021
My roots ended up a terrible brassy orange tone. The toning mask did not help even after leaving it in twice and for longer then recommended :(
Jayme - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sandra - Once you have tried your highlighting kit, we would love to hear your feedback! We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Claire B.
19 February 2021
Pulls ginger
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Claire B.
19 February 2021
I have hair that seems to pull ginger hence why I tried esalon and sent a photo. Thankfully I've only done a strand test as even after the recommended time and toning mask, surprise surprise my strand is ginger not blonde and I can feel that it's dried it out. Complete waste of my money, i'll wait until salons reopen and put up with my natural roots including grey 'hilights' for now.
Claire B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Light Set (Medium to Dark Blonde). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Megan N.
15 February 2021
DO NOT BUY
Reviewed Color: Light to Medium Brunette
POSTED BY:
Megan N.
15 February 2021
My hair turned orange after using this. I had to go to the salon and pay $200 just to get it fixed. Awful product I do not recommend
Megan - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maryann C.
12 February 2021
Barely anything
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maryann C.
12 February 2021
I was told they couldn’t do color cuz they didn’t like the match. They said highlights would work. So went from $10 bucks to $40 something.
I have lots of grey hair and very thick and very long this wasn’t enough for one section!
No directions that make sense. Plus the card they sent said
1- color first
2- highlights next
I received No color!! I paid a lot of money for nothing! Will not use again
Maryann - We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shadie A.
11 February 2021
Did the job
Reviewed Color: Light to Medium Brunette
POSTED BY:
Shadie A.
11 February 2021
The actual highlighting part was good. My hair turned out good. The toning mask wasn't the greatest. It really didn't do anything to tame the orange/brass color. I recommend using a different toner if you purchase this kit.
Shadie - We’re truly sorry that our toning mask did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Allyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah B.
2 February 2021
Turn out orange
Reviewed Color: Dark Brunette
POSTED BY:
Sarah B.
2 February 2021
Im so mad!!! The highlight turn out orange even if i followed all instructions.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah T.
1 February 2021
My hair is orange
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Sarah T.
1 February 2021
For me, this was a disaster. I had such high hopes too. I applied it just as the instructions and video demonstrated. It lightened my hair A LOT. So if you’re wanting more than subtle results on darker hair, it works great. But on me, it turned my brunette hair bright orange!!! The toner seemed to make it worse. I look like I tried to mimic weird tiger stripes on my head. I’m actually thankful that quarantine has me stuck at home. I’m not sure how to fix it. But I definitely won’t be using the Light Set again.
Great instructions and equipment but my hair doesn’t look any different! Followed the steps exactly but hasn’t lightened my hair like I’d wanted. I’m dark blonde/ light brown and although it looks shinier the colour change is minimal.
Lara T. - Thank you for your feedback. We apologize that our Light Set (Light to Medium Brunette) has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Carol L.
1 February 2021
Too Dark
Reviewed Color: Light to Medium Brunette
POSTED BY:
Carol L.
1 February 2021
I was hoping this would be easy like my color. I love that.
It was too difficult for me and I didn’t like the contrast.
Was not happy with it.
We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Loren B.
31 January 2021
Didn’t do as much as I hoped
Reviewed Color: Light to Medium Brunette
POSTED BY:
Loren B.
31 January 2021
The highlights didn’t really show up, so it does t appear I have any highlights. They are very faint. I would have liked them to show more.
Loren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ciara M.
31 January 2021
Didn’t cover my grey
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ciara M.
31 January 2021
The colour itself works as described, my hair is very yellow (that’s my bad skills). However my grey didn’t cover at all. Mad at myself for bleaching my hair further, going to go back dark again. Esalon is a great service, this colour just wasn’t a good fit for me.
Ciara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna K.
30 January 2021
Dried out while I was working on my hair
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Anna K.
30 January 2021
It was not enough to apply to my entire hair evenly and dried up by the time I got to do a top layer of hair. Not easy to work with
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Whitney T.
25 January 2021
Not what I expected
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Whitney T.
25 January 2021
I watched the how-to video multiple times, but application still ended up being more difficult than I anticipated. The highlights on the lower sections turned out to be a nice blonde color, but the ones on the last/top section turned out more orange/brassy, even after using the toning mask. I think another 10-15 minutes of processing time would've helped the top turn out more blonde, but I followed the instructions I was provided, and it looked like it was lifted, until I rinsed it out. Overall not super impressed, but the other two layers did achieve the light color I was looking for - but the part that is exposed, I have to wear my hair a certain way in order to minimize the orange/brassy look.
Whitney - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the even highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tamara H.
18 January 2021
Brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Tamara H.
18 January 2021
I may try this again, depending on what my consultant says. My hair is very thin and fine. I timed it according to the instructions, but the highlights are very brassy, even after 2 applications of the toner mask. Next time, I’ll cut the processing time, and apply to very thin strips of hair with my fingers instead of a brush.
Tamara- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mirsini T.
18 January 2021
Nothing happened!
Reviewed Color: Dark Brunette
POSTED BY:
Mirsini T.
18 January 2021
Followed the directions but the color was not at noticeable. Very faint and washed off a few shampoos later. I’m thinking I may have done something wrong but not sure what.
Mirsini- We're truly sorry that our Light Set (Dark Brunette) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sam T.
17 January 2021
Dying hair
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sam T.
17 January 2021
Awkward to mix and apply. Best to leave dying hair to the professionals. Not worth the money in my opinion.
Sam T. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Light Set (Medium to Dark Blonde) application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Rachel D.
14 January 2021
Will not order again
Reviewed Color: Dark Brunette
POSTED BY:
Rachel D.
14 January 2021
I will not be ordering this again. It gave me terrible orange highlights that both my husband and 9 year old daughter have commented on. Plus the mixture dried up and powdered and flaked everywhere! Bummed out because I was excited about the product.
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Callie H.
13 January 2021
Uneven color, lighter than expected
Reviewed Color: Dark Brunette
POSTED BY:
Callie H.
13 January 2021
The printed instructions were okay but it was much more helpful to watch the video.
My highlights came out much lighter than I expected. I followed the application instructions and did not let it process longer than my directions said. I used the toning mask after but they still had a yellowish/orange-ish tint. I'm not saying I didn't make a mistake but it also didn't turn out how I wanted.
We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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