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Custom Color Set
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67,709 Verified Client Reviews |
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uneven and different shadeI did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not goodI asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right. |
Hot rootsWanted blue black and ended up with chocolate dark brown roots :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Clown redI requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
color was far from what was expectedcolor sent was almost black when i have been buying a medium copper color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamPlease do not attempt to charge my card again because i haven't subscribed to a plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourNot enough ash. The colour had too much yellow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedThe color is really pretty, but it left my hair feeling very rough and didn't work for me. It also didn't cover the grays around my face. They're still showing. I wish the formula were a bit gentler and provided better gray coverage at the hairline." 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |