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Custom Color Set
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67,709 Verified Client Reviews |
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Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |
Demi permanent-soft blackI absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Order not receivedI still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it. Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi there! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you to help you further. |
TerribleDidn’t last more than two weeks! Awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello JoAnn, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyColour faded away from my hair after washing my hair in a 1 week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jalika! We are sorry to hear your color faded after 1 week. Please check your emails, so we can help you further. |
Past colorMy past color had too much brown not enough blonde copper red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two different coloursI got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Yvonne. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The worstI’ve never had a color problem before- but this time oh my goodness it’s awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PrettyThe color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sure about the productI use the product three times and I noticed my hair started thinning around the crown of my face. I’m sure it’s a good product as it’s had great reviews, but it’s not for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |