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Custom Color Set
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67,669 Verified Client Reviews |
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My hair is REDEven after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the right colorWas expecting more copper 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn't cover gray hairI wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Account cancelledIv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
color too darkStill the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMyriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedThough my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Different colorsThe color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNiki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Does not cover gray.Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyIt made my hair darker they I wanted. Can I cancel my subscription ? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRona- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Burnt my scalpThe dye was so intense it burnt my scalp, followed all directions and after all was said and done didn’t change the color of my hair much at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGarrett- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |