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Custom Color Set
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67,695 Verified Client Reviews |
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Did not cover grays and left product on longer than needed.Disappointed. Your hair color may not be strong enough to cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else. |
Light blondeTrying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedI was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair. The color does not look even at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else. |
Not correct colorI wanted it way lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeSo not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not any better than what I remember box color to beBased on my overview of the process, no one ever contacted me regarding my color selection. The packaging is cute but I would expect if the directions suggest I clip my hair up in 4 places the clips be provided, at least with initial order. While my first order was 50% off I do not feel this product is worth the full price. No additional service/support or direction than you would get in typical box hair color. I bought as a root touch up and not all gray covered (at temples specifically). I will see how long it lasts but overall rating is "average". 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca R. - We’re so sorry to hear that you were disappointed by the results of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair turned pinkI was hoping for a red copper but instead my hair has turned an odd reddish brown at the top with very pink lengths. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyDid not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia V. - We appreciate your feedback and we are glad that our Color Team could discuss it with you. Let us know if you need anything. |
not enough colorthere was not enough color in the box to color all my hair, the packaging was excessive, what a crime against nature. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color and shine are nice, but didn't really cover my gray and base color lightshine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |