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Custom Color Set
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67,758 Verified Client Reviews |
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Ughhh!Still makes hair brassy and doesn't cover gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |
FadingI've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
not happyIt was too red.I've asked for medium brown with burgundy touch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We apologize that you were unhappy with your latest hair color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Beautiful colorI loved the color from day 1 but it's needing color again already is there a longer lasting 0 of 0 people found this review helpful. Did you? |
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Hair colorNot as good as what my hairstylist uses, however a step above what I can buy over the counter. It dries my hair out over time. 0 of 0 people found this review helpful. Did you? |
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Nice color, but.....Although I followed the directions exactly as written, the color did NOT cover the gray. I wrote into eSalon and did not get any feedback. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suits your needs. |
WRONG HAIR COLORI HAD ASKED FOR MY COLOR TO GO LIGHTER AND APPARENTLY THAT WAS NOT DONE NOW I HAVE 3 DIFFERENT SHADES OF COLOR IN MY HAIR. VERY UNHAPPY FIRST THE DELIVERY IS MESSED UP AND NOW THE SHADE ITSELF. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good product hard to get the right colorI do like this hair color. It is very easy to use and everything you need comes with it. It stays beautiful between coloring and I have really nice highlights. My hair stays in great condition. And it is WAY less expensive than having it done. The problem is we've never been able to get the color exactly how I want it. The original was to brassy. The change was really muddy. The next change had an ash tone. Since I have to live with that ugliness until next coloring, I went back to the original. I don't hate it (and I did hate the other two attempts) but I certainly don't love it either. This is my first attempt at permanent color. I'd always used a wash out rinse. But I was also very happy with that color. Maybe I just need to go and grab a box of the same brand just permanent. Less expensive too. 0 of 0 people found this review helpful. Did you? |
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Not received order but money has been takenNot received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color! |
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |