|
Custom Color Set
|
67,669 Verified Client Reviews |
|
Sort by: |
|
No gray coverageI had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unhappy with resultI had better hair color from the grocery store. I colored my hair 2 days later my gray was showing. Colored it again when my next order came followed the instructions carefully same result. Dull no shine color that seemed to make my hair grayish 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVikki - We are truly sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never AgainThis was not the color I ordered- my hair is now red and I need to get it OUT. Please send 2 applications of my color without copper NO COPPER 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy colorI ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't deliverI colored my hair and followed instructions as indicated in package; however, the greys were not really well covered. I still had grey hairs that didn't take the color and some that were more like reddish then dark brown. So the claim that covers the greys is not accurately true. I was very disappointed once again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJeanette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My new color rocks!Last week I decided to change my color shade slightly and I went with a beautiful chocolate brown with a touch of mahogany. I used the color last night and OMG I am in love with this color. It's absolutely perfect. Thank you! EDIT: This review no longer applies. My last color set, with no changes was awful. It gave me lighter hot roots and did not color greys. They sent me a corrected color, and while the color was better, it still no longer does a good job with greys. Sorry e-salon, this is a huge fail and I won't order from you again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color last!Finally a color that last and soft hair with no strong odor. Colorist are so helpful with any request and so quick to answer any request with changes in color. Really satisfied with company and recommended to many. Thank you Stephanie for all your color help!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTobyAnn - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Simple and great color!I needed to fix my balayage that I got done at the salon since it was too light. This was perfect for me since i have never colored my hair before. The instructions were clear and all very easy to do. The color choices and feedback with the colorist is awesome and appreciate it. They are really patient and do a good job in listening to my requests. If you are on the fence, definitely go for it! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeela - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
HighlightsI was a bit anxious as I always had them done at salon. So off I went and I have to say they were so easy to apply. Instructions very easy to follow and results great. Only thing is I perhaps didn’t balance them as evenly as I should have but will know the next time. Very happy with results 0 of 0 people found this review helpful. Did you? |
|
Change is good!I recently requested a lighter version of my color since we are headed into warmer weather. The color specialist was great to work with. And, last but not least, I love the new color! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |