|
Custom Color Set
|
67,686 Verified Client Reviews |
|
Sort by: |
|
Good qualityI loved how much product you receive, it was definitely enough for my long hair. While coloring my hair I did a very good job of making sure everything was covered but once it was finished I’m still seeing a few grays so this was disappointing since there was so much product. Love the smell of the shampoo and the conditioner made my hair very soft. I just did it today so I will see how long it lasts. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair color / ChocolateGreat product, however, I would love the color to be a little more pigmented. I feel like, the color isn’t locking enough. It’s faded even though I leave it on longer than supposed to! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyAfter I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCustomer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible!My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSiobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair orangeWanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I asked for a warm brown and sent pictures!I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Perfect for lockdown colouringGreat colour, exactly what I asked for with clear instructions and a brilliant result! 0 of 0 people found this review helpful. Did you? |
|
My Color ExperienceThis is a great product. The only thing was I love my hair to show color and at the same time cover my gray edges which really stands out after 2 weeks of coloring so I'm giving this product one more chance to see if I can get the look I'm looking for and covers my gray edges a little bit longer. Overall great product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorI love it!!!!!! I love not having to go to a salon. I was very impressed with the color. I will continue to use this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |