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Custom Color Set
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67,686 Verified Client Reviews |
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You need better delivery.It took so long to get my dye, I didn’t have enough to cover all my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does not lastMy last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not impressedThis is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Colour and conditionI found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour. I also found. Although the colour was very dark my hair was in great condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
More Red than I wantedI wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Absolutely love esalonEsalon have got my hair to the perfect colour, I have never managed to get the colour this close on my own before and I love it. 0 of 0 people found this review helpful. Did you? |
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Love my hair colorAfter purchasing drugstore hair color I decided to try Esalon....And I’m sorry I waited so long! Perfect hair color, perfect gray coverage and lasted longer than store-bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect color for amazing priceHigh quality hair color that is perfect for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharyn - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Perfect matchI love the color it matches my hair color perfectly. It covers my grey so well also! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |