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Custom Color Set
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67,695 Verified Client Reviews |
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didn't matchI used 2 shipments at the same time thinking they were the same color... NOPE I now have 2 different colors of hair :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CancelAfter 2 weeks, gray is apparent top of head. I need to cancel any further orders. It's not worth it. I've tried your product. Jean 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Not as I hoped.The color did not turned out like I hoped. When it started fading away, which happened really quickly, my hair looked brassy and very dry. I decided to give it another chance and I asked to adjust my color to be less brassy and more ashy but the second one is now copper and not at all I requested. I will not order again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZulfia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Im still going red/ orangeCant understand why ! Doesnt matter now ..I cant afford it anymore . But thankyou for trying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClarabelle B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was nothing like what I had asked forColor was completely different then what I had asked for. It came out the exact same color I already have and with no gray coverage even after following all the instructions. At least with box colors and Madison Reed I know the end result will at least resemble the color on the package. Not willing to damage my hair while eSalon finds the right color for me with trial and error. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s okay, but...I love the color, but it doesn’t last any better than the drugstore brands. It fades very quickly. Also, you recently changed the shampoo and conditioner in the kit, and I HATE the smell of them. I’m very sensitive to the smell of a product, and this factors greatly whether I purchase the item again. If these factors aren’t addressed, I won’t continue to buy this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Try todayThe color looks like a professional did my hair. And it’s so easy. 0 of 0 people found this review helpful. Did you? |
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Best hair colors.Have always loved the colors and shine. My hair is so soft. 0 of 0 people found this review helpful. Did you? |
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Salon Quality with Home SafetyThis is so easy. I ordered a set and applied and let the next one arrive [too early] so I would have it on hand whenever I wanted it. Then I began to adjust timing to what I need. This way I am never caught without color on hand. I found I wanted to go a bit lighter over the summer and it was so easy to make the adjustment. Try this if you have not done so already. 0 of 0 people found this review helpful. Did you? |
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Color still perfectI am still in love with my color! Thank you eSalon for rescuing me from salon mistakes. 0 of 0 people found this review helpful. Did you? |