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Custom Color Set
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67,695 Verified Client Reviews |
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True colorWhat impressed me the most is that the color was truly the color I wanted and expected, even on the day I used it. Other brands gave me an orange overcast that faded after a couple of days. I would recommend the eSalon service. 0 of 0 people found this review helpful. Did you? |
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WowBeyond expectations. I am a natural redhead and hated the idea of coloring my hair but since becoming a mum , they whites/silvers and greys had taken over! I have been to the hair dressers and at over £100 each time and having a child, I couldn't keep this expense up. I tried the dreaded box dye and it ended up a heck of a lot darker than expected. I just wanted the products the salon use to do it myself, and my god have I found it! My first try using this and it turned up and the packaging alone was impressive, however the personalised touch won me over. I tried with hesitation this morning, I have to say that the instructions sticker is a perfect touch! The colour is perfect, literally just what I asked her. My natural colour , just with a healthy shine. I have been converted. Thank you!!!!!!! 0 of 0 people found this review helpful. Did you? |
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The formula is not sticking with my hairAfter a few days the color came off and my grays started to show not even a week 0 of 0 people found this review helpful. Did you? |
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It was okI liked the color a lot and it did stay in for a long time, but the process took a whole evening and my hair did not smell or feel good like other at-home dyes that I have used. Worth it for the price, but not the highest quality product out there 0 of 0 people found this review helpful. Did you? |
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Color faded after the first weekMy color faded more than I hoped after one week 0 of 0 people found this review helpful. Did you? |
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Sadly no colorEasy process, but seems that only the roots got slightly a different color. I’m going from my dark natural brown to a light brown and my hair looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my grayI have left the dye on my hair the length of time instructed in the directions included in my box and it still does not cover my grays. The only reason I keep using it is because this product does not damage my hair like the drug store or Sally’s hair dye. That’s why I stick with it. The other hair dyes I have tried do not cover gray on me either so I might as well use a product that will not add damage to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I don’t like the color!You can’t really see the difference of the color. I’m not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not AgainAfter 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Stopping orderI canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |