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Custom Color Set
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67,695 Verified Client Reviews |
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Easy to useThis system is easy to use, but washes out too easily on my stubborn grays. 0 of 0 people found this review helpful. Did you? |
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I like my product,,Customer service is horrible. My questions do not get answered or I receive a response that does not answer the question asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanelle - We’re truly sorry that our communication did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So thick it would not come out of the bottleExtremely disappointed with this. This was my 2nd shipment of this color, and this time it was super thick. It would not come out of the bottle! Had to take the top off to apply it. So thick it did not cover my head. My hair got so tangled afterwards that it took me hours to comb out the knots. Extremely disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I thought they can help me..Not satisfied for my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough copperColor turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to useInstructions were very difficult to follow, color was not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My roots are 2-3 shades darker red than my ends.My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Love love love purple......Awsome colour, but you could add more violet still and I would love it even more ..... this esalon business is a great idea i love it and the service is amazing.....great customer service! 0 of 0 people found this review helpful. Did you? |
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Great color resultsSo many folks complimented me on my coloring. Thought it was professionally done! 0 of 0 people found this review helpful. Did you? |
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Perfect shadeThe sign up was easy and I was so surprised that the color came out exactly as promised. Thank you! 0 of 0 people found this review helpful. Did you? |