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Custom Color Set
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67,695 Verified Client Reviews |
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Colour does not workTwo separate boxes were sent to me. The colour did not work on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not using last boxI have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications. Please Do NOT send any more color products., Please. Joyce Buseman 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Still rusty orange colorAfter one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover greysI Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
BrilliantThis is a great way to get the colour you want. Does what it says covers up grey brilliantly. Wouldn’t buy any thing else. 0 of 0 people found this review helpful. Did you? |
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Hair colorLove eSalon. Whenever you call they are very helpful. We are still working getting the right color but so glad we found you during the pandemic and will continue! 0 of 0 people found this review helpful. Did you? |
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Love love lovelove the darker color! 0 of 0 people found this review helpful. Did you? |
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ColorColor is so natural lots of compliments 0 of 0 people found this review helpful. Did you? |
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AMAZING SERVICEThe package arrived beautifully and the instructions were clear and neat. I love interacting with my colourist, Aileen, to pick out the best colour for me. She is very educated and informative. Really helped me with the entire process. Customer service is AMAZING. Solange, in particular, works fast and is a wonderful, caring person. She made this entire experience so easy and I will only be purchasing my hair dye from this company because of these lovely people :) Thank you so much Solange and Aileen. 0 of 0 people found this review helpful. Did you? |
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SatisfiedThe package had everything I needed to cover the gray. I had to follow the instructions and have patience. After I waited for 15mins and then wash my hair. All I said was why didn't I do this long time ago. Thank you! 0 of 0 people found this review helpful. Did you? |