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Custom Color Set
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67,695 Verified Client Reviews |
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A change for the rootsI emailed to have a change for my roots as they were turning orange , and the next lot I got through was perfect , no more orange roots . Thank you 0 of 0 people found this review helpful. Did you? |
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beautiful colorIt is a beautiful color. The application instructions were straight forward and easy to follow. All in all it's great....except for the gray coverage. It didn't take to most of my stubborn gray/silver hair. What gray it did take to was perfect though. It is just light enough on the gray to act as natural hightlights. 0 of 0 people found this review helpful. Did you? |
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Perfection at its best.Third time using my custom color and I still get compliments. I am told I am so lucky I haven't started getting the dreaded grays yet. Ooh, but I have! Everyone is shocked when I tell them my hair is colored. It can't be...it's to natural looking. Aahh. But it is 😉 0 of 0 people found this review helpful. Did you? |
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Intense Red ColourI recently asked my stylist,Tamara to review my usual Darkest Brown & change to Intense Red. I followed her instructions, unfortunately instead of being an Intense Red as expected, I was disappointed to see the end result, which to me, & others had only ever-so slightly given, reddish highlights. I'm looking forward to trying, the second batch of the same Colour, & intend leaving it in for a further 10 minutes, when I will apply in another 10 weeks!!! Tamara, very kindly gave me my 2nd Colour of Intense Red free, as per contract, if your not satisfied. I Love esalon, & their Products, there is no need to re-apply every 6-8 weeks as with most shop bought colours. I will continue to use esalon as my Colour Specialist, I have never been more impressed with a Hair Colour, & Products than I have with esalon. Top Marks to Tamara, & the Team. Linda B.😘 0 of 0 people found this review helpful. Did you? |
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Color ChangeThe last color I got from you guys was actually much lighter than it should have been. The chart that showed the color was backwards with the blend, had the same amounts but the color turned out lighter, not really sure why. So far I have been very happy with your coloring products. 0 of 0 people found this review helpful. Did you? |
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Doesn't cover greysIt doesn't cover greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At the age of 70 I have decided to go with my natural salt and pepper hair thankSee above 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- Thank you so much for your time with us! |
Hated everything my hair was dry and lifeless Madison Reed was far betterHorrible product left my hair dry and lifeless , a horrendous ammonia smell Madison Reed is a more reliable product and more pleasant to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's okayI think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setFor how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |