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Custom Color Set
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67,709 Verified Client Reviews |
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Not too bad...I would have liked a more luminous copper.. It is too dark for me.. Other than that, the experience was interesting and refreshing.. It covered the greys but the colour is not exactly what I wished for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina D. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AverageThe product is ok and does a decent job of covering gray but the color is flat. Makes me miss gong to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too redColor is still pulling red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadingJust 3 times wash. My grey hair show up again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiu- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Please stop sending me additional shipments .I had no idea I was signing up for automatic debits on my VISA every other month. Please delete my billing information immediately or I will request a new VISA card with a number you won't be able to bill to. I have absolutely no interest in continuing with this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedinstead of brown with golden highlights, my hair looked so dark. It actually looked black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChae' - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too brassyI had expressed that my hair was too brassy the time before this shipment, I then received a toned down color less gold, more brown,that was fine, I think you sent my old color, Im not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn't cover grays.Was hoping to love this, but the color didn't cover my grays. I contacted customer service, but they wouldn't refund. Disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great color!My color is perfect! It looks so natural and not just one dimensional. It is long lasting (my roots arrive with no color fade! ) No more spending $130 every 6 weeks at the salon for me! 0 of 0 people found this review helpful. Did you? |
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Great products,Great service and products. Tweaked my latest shade to a cool blonde. ( I have a lot of golden, copper tone to my natural color) then last color was definitely better but I would like just a bit cooler blonde. 0 of 0 people found this review helpful. Did you? |