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Custom Color Set
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67,709 Verified Client Reviews |
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Looking Good!Love my personal hair color!! Thank you! Soft, great gray coverage and long lasting till my next color! 0 of 0 people found this review helpful. Did you? |
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Color fadesThis color formula fades really fast! Fades even before the outgrowth comes in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Looks terrific, only one revision neededWhen I put my initial custom colour on I could tell it was too dark and washed it off after 10 minutes. It wasn't terrible I didn't love it. I sent in a request to adapt it and now it's perfect. I even had shipping issues and esalon sent me a replacement kit at no charge. I don't have a colourist where I live and I no longer travel to the city I knew someone so I am elated that the colour is so good ! 0 of 0 people found this review helpful. Did you? |
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Just what I was hoping forI was somewhat skeptical with the end results of this custom color set because the "drug store" variety just doesn't seem to cover the gray. After using eSalon the only root areas showing were due to (my) user error. It is so important to apply enough solution by properly parting sections of your hair in order to cover up those nasty gray roots! It's so comforting to know I've got a back-up plan when going to the salon is not an option. 0 of 0 people found this review helpful. Did you? |
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Much betterThe extra time and darker color are much better. 0 of 0 people found this review helpful. Did you? |
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LoveLove, love, love how easy it is to use! Love the color, wish it was a shade lighter, but I understand that isn't always possible with how dark my hair was before using eSalon. 0 of 0 people found this review helpful. Did you? |
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New colourGreat colour just a bit bright for me left my hair in good condition 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget R. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the color overall. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy GoldMy color was very brassy, even after a few modifications. I really wanted to love the color. The packaging was great, the instructions were easy. The color didn't damage my hair at all. I just couldn't get a good color that worked on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. |
Good but needs a little moreNeeds more gray coverage 0 of 0 people found this review helpful. Did you? |
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This time the color was correctThe first shipment turned out clown red so I was leery about trying the auto-ship but the color was beautiful and even my stylist loved it. If you can get me the same formulation, I'll go back on auto-ship. 0 of 0 people found this review helpful. Did you? |