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Custom Color Set
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67,709 Verified Client Reviews |
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Perfect ColorI continue to be amazed each time I do my hair. The color is perfect and the highlights are amazing. I was worried about doing my roots, since I didn’t want to color over the highlights. But I followed the instructions and it came out perfect. The color and highlights are the perfect combination. I’ve never had such great results. Thank you ESALON 0 of 0 people found this review helpful. Did you? |
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The best ColouringFor me is this Custom Colour Set the very best hair colour for over several years. No hair damage and dry hair! 0 of 0 people found this review helpful. Did you? |
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Two Shades Darker...........Now what do I do?I have been touching up my own roots in between professional hair coloring for 10 years. According to my colorist, I have become great at it. With salons in my area of California closed since March 12th, I felt I needed to do more than touch up my color. I filled out everything on eSalon and even sent them pictures taken in great light that perfectly captured my color. I am a professional who is blessed enough to still have a job and am on video calls all day with a professional camera and lighting that are often my close up. My hair came out 2 shades darker! This is really a problem for me as I have gray roots on the crown of my head as well as below my temples. Now they will show in a few days given the dramatic contrast. And. I have no alternative but to maintain this terribly too dark color until professional salons open again. It is really upsetting to me and I have no idea how such a dramatic mistake could be made. I don't know the point of sending in a picture if they are going to mix something so dramatically different. When I filled out the feedback form, they did reply immediately with an offer for free color and suggestions to use either a clarifying shampoo or a color stripper which shows they are completely insensitive to the situation. Many of us live in areas where we cannot get either color or a cut. How can you suggest people use damaging processes to correct your huge mistake when who knows when they will be able to get their roots cut off? I am very surprised others have had such good results and mine are so bad. Perhaps a new employee? Whatever it was, I am now faced with endless touch ups every two weeks at minimum to maintain this way too dark hair for my skin color until professional salons open to help me solve the problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTin- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brassy is bad :(I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic..... The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I liked the new color!I requested a lighter color, and this is ok! 0 of 0 people found this review helpful. Did you? |
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Copper mahogany coloringI received a copper mahogany full hair color kit. The kit as a whole was awesome and had all things needed to dye your hair successfully and easily without a big mess or a face full of dye marks around your forehead and ears! However, the color I received was chosen by the coloring artist to cover up a red color I had previously dyed my hair 3 weeks prior. The color that I got from this website and that my hair became afterwards was a dull color with no intensity and the red is now starting to show up again from the middle to ends of my hair and I overall am just not a fan of the color they had Chosen as most fitting for me to use. 0 of 0 people found this review helpful. Did you? |
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Good ColorThe color is nice, I didn’t expect the red tint but I like it. It didn’t cover all the gray though. 0 of 0 people found this review helpful. Did you? |
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Goodbye, Salon! Hello, eSalon!!I have been dying my hair red for more than 25 years. I always want the same vibrant copper color that God only seems to bestow upon the lucky Irish! I have NEVER gotten that color from a box, despite trying repeatedly. Too light. Too dark. Too purple. Never that elusive fiery red. Honestly, I had a similar problem with salons until I found my recent colorist. Enter the pandemic. After two underwhelming colors from the grocery store, I tried eSalon. First custom color was close but still too dark. I almost gave up, but decided to call their colorist. I couldn’t believe I was talking to a real live human about boxed hair dye! She asked questions, listened, studied the pictures I sent. And then she sent me a newly adjusted color, for free. I just tried it today, and I am never going back to the salon. It’s perfect. Bright, warm and natural. Better than a pot of gold at the end of a rainbow!! 0 of 0 people found this review helpful. Did you? |
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Hair coverDidn’t stay in hair only for few days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not terrible but moving onFor the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |