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Custom Color Set
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67,709 Verified Client Reviews |
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Color not achieved!I have dark mahogany brown hair, I wanted Violet, I do not have Violet. I have dark mahogany hair again. I can't even barely see a tinge of purple anywhere in my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GoodNext time go a shade lighter 0 of 0 people found this review helpful. Did you? |
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love the product does not make my hair drythe product does not make my hair dry still debating the color might need to be a bit browner but good overall 0 of 0 people found this review helpful. Did you? |
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Custom colour!! So pleased!!I’m a 45 yo blonde that over the years has slowly faded to a medium/dark blonde (natural). I go every 4 months to a salon and for $160 plus tip they do a lovely job cutting, highlighting and blowing out my head full of curly-wavy hair. This year under COVID time, for the first time in my life I decided to try it myself bc it looked blah. I sent in photos of myself and answered the survey questions. The response came back that the colourist would recommended altering the colour slightly bc mine was maybe too warm. I went for it. It was a perfect match!! Blended so seamlessly that it looks so natural you barely notice a difference other then the ‘perk’ it adds to my natural to keep it from looking mousey dark-medium blonde. I am very pleased and will never got to a salon for colouring again. I have done it 2x now with esalon and both times perfect!! 0 of 0 people found this review helpful. Did you? |
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Need help with grey at templesColor is beautiful but the grey at temples does not take in color 0 of 0 people found this review helpful. Did you? |
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Color not rightDid nothing for hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my graysI used this dye as instructed and several days later my grays were visible. After 2 weeks i have to redo my roots. I’m not happy with this product and will continue to use my usual box dye which keeps grays away for 4 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ok productLove the supplies included in the kit. However smell is horrible (extremely strong) and color was a little darker than I hoped. I like being able to choose the shipment speed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
SuckThey didn’t look into why it’s not here yet. Just copy and paste from there computer!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSueellen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Where are 2 sets of gloves?I have noticed you have discontinued 2 sets of gloves. Very useful to have 2 sets and disappointed you now only include 1 set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlee - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |