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Custom Color Set
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67,709 Verified Client Reviews |
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wrong colorThis last color that you sent me made my hair very dark! Not a all like the previous kits??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with colorThe kit was easy to use, but the color has not been just right for me. My husband likes it, though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not color I was looking forMy hair turned out a lot darker than I was looking for. More of a brown color than a blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong smellThe strong chemical is just to much, i was coughing and my eyes were watering. The whole process was just too messy for me. The color is ok, the only positive is the grey coverage is better than the box dye i usually use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDagmar- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorColor did not cover gray and was darker than my last color. This was a waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It is not working well for me personally.It does not cover the gray roots and has a red hue to it that I am not happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better than salon!I thrilled I finally gave this a try! The color was exactly what I wanted on the first try. I have been asking for this color at the salon for years but it always turns out too dark or reddish. The grey coverage was 100% and the color did not fade. I no longer need to spend the time or my money at the salon! 0 of 0 people found this review helpful. Did you? |
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ExcellentHair color was perfect. My hair looks great. The color gave my hair a soft, shiny look. I am very happy with this product. Thank you, Donna 0 of 0 people found this review helpful. Did you? |
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Really good coverageLike it as it lasts longer than box ones 0 of 0 people found this review helpful. Did you? |
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Love My Hair Color!I never expected such results from this product. My color is exactly what I have been searching for for years- Every time I went to a salon and paid sometimes hundreds of dollars I came out disappointed. Too Dark, Too golden - never perfect. Now I do it myself, when I have a quick hour & its exactly the color I have been wanting for years! Thank you eSalon!!! 0 of 0 people found this review helpful. Did you? |