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Custom Color Set
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67,726 Verified Client Reviews |
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Great ProductI love the color. They actually take the red tones out of my hair!! Just a wee bit pricey . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We appreciate your feedback! We're glad to know you loved the Hair Color and hope you consider us in the future! |
Very impressedI put off colouring my hair during lockdown but the greys became too much, I was really impressed with the colour match to my existing colour, and the grey coverage. I'm now 4 weeks post colouring and only my new regrowth is showing (ie the colour hasn't faded anywhere else). I found the smell very strong (ammonia) which was a little shock after salon hair dyes, The application was very easy and instructions and video were clear. I've only rated down one star due to the strong smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Shipping a ProblemColor never arrived. Called customer Service and order was resent. Order still has not arrived. Replacement color shipped 1st class USPS..... still waiting. Priority mail ,UPS or Fed Ex must be a problem but company does not care. Its been 2 weeks without color and a replacement is sent 1st class?? Going to go back to hairdresser or even drugstore is easier...... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with tiered color, grey coverage.Sadly, greys are not totally covered and look sort of sparkly and orangy near my hairline. I love the concept of salon coloring at home, and I take some responsibility for my lack of experience and skill with hair color application, but I am evaluating if the product is right for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Even brassier and oranger than the first time.Too red, looks orangish. not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Items missingMy shipment didn't include shampoo &conditioner or a brush. Also, please consider using a different shipping service for Canadian orders. My last shipment never arrived and this one took almost a month to reach me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too lightThis is my 2nd round using eSalon but my color keeps getting lighter? I’ve requested it be toned down darker, so hopefully this round will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Tough on hairStuff smells like the stuff my mom used in the 90's. I was overwhelmed. Burn my hair and broke some off. I have a lot thinner hair now. Color was not the choice i picked. The stylist lightened it... which means it was made to be too light and now I look like strawberry short cake. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It's not worth itJust not worth it. Roots appearing within 2 weeks. I'd like to cancel my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hasn’t arrivedMy order was shipped a month ago and still hasn’t arrived! I’ve had to skip my auto shipment bc according to tracking, it hasn’t even made it past the border! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We are so sorry you have not received your last eSalon order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |