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Custom Color Set
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67,726 Verified Client Reviews |
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Color adjustment was well doneThis was my second order from eSalon and I am very happy with the results! However, in my most recent shipment, there was no "Classic Shampoo" nor "Classic Conditioner" included, so I had to use my own. Additionally, there were no gloves included with my most recent set. 0 of 0 people found this review helpful. Did you? |
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great ...easy to useeverything in the box....inc..gloves...stainremover etc... 0 of 0 people found this review helpful. Did you? |
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My kit is always perfectI love everything about it except the shampoo that comes with it. I don’t get any larger, don’t know if this is normal. 0 of 0 people found this review helpful. Did you? |
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Wrong colorWay too dark, colorist changed it on me 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongMy review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsH.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfactoryIt did not turn out the color I expected 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not at all the color requested.I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incomplete orderWhen I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisatisfyThe color did not last a all so upsetting only covered my grays for a week or less 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not so greatAlthough I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |