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Custom Color Set
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67,726 Verified Client Reviews |
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GoodLove the colour would like to change it to more off a red 0 of 0 people found this review helpful. Did you? |
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Beautiful colorThe colorist developed formula was exactly the shade I wanted. Although the roots still showed some grey. I think a time adjustment would correct the problem. 0 of 0 people found this review helpful. Did you? |
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Color coverageI love the color but it covers grey lighter than the rest of my hair. I wish it was consistent 0 of 0 people found this review helpful. Did you? |
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Best everIve colored my hair over counter and at salons these beats them all, except one salon that highlighted my hair. They were super. But you are right up there 0 of 0 people found this review helpful. Did you? |
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Love the color.Grays were stubborn. 0 of 0 people found this review helpful. Did you? |
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Product not receivedI cannot give a good rating because I have not received my order yet. On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here. I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls. Please review this situation and let me know how to proceed. Thank you Sincerely, Lucille Lanteigne 25 of 36 people found this review helpful. Did you? |
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Response From Our ExpertsLucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ShipmentNot sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorthink my color needs to be adjusted a bit 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t stickThe quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Expected more noticeable changeThis was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful. However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |