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Custom Color Set
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67,726 Verified Client Reviews |
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Very good colour..keep same for next time.Did not cover grey roots 100% based on instructed length of processing time of 30 minutes. Would you recommend extending that time? 0 of 0 people found this review helpful. Did you? |
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Great supportMy second order was shipped and damaged so badly UPS put it in a plastic bag with a note on it.I sent out a few emails about the situation and with in a week I received a email back telling me they would be sending me out a new order no questions asked.I had pictures of my package, because in the past company's didn't believe people so just incase.I couldn't return it the hair color had exploded all over the place it was a mess,but these things do happen.But I am so happy that Escalon responded and reactivated the way they did.So thank you this is what makes good companies. And with the world the way it is,knowing I have one less thing to worry about is a great feeling. So Thank You.Melisaa 0 of 0 people found this review helpful. Did you? |
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Was perfect color for me!But I now need your help. The light brown worked great for me but I needed to add highlights and your company was out of stock on product so I tried another brand. I will add pictures. My base is now light brown in some areas but my overall color is different shades of blond. Please advise as light brown now will be too dark as how I may correct this. Thanks so much in advance. 0 of 0 people found this review helpful. Did you? |
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TerribleSo disappointed, wrong color, not full coverage and left my hair extremely dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair dyeThe dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray CoverageI've noticed a lot more gray hair that's not getting covered by the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AllergicEven to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not so good coverage.Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades quicklyThe color started out a dark chocolate brown and after 3-4 washes started fading to a light brassy brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too darkFirstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |