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Custom Color Set
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67,726 Verified Client Reviews |
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Pleased with ResultToday was the day I tried my eSalon purchase for the first time. My natural colour is brown with minimal grey at the front and sides. My last visit to a salon was in January for root touch up and highlights. Due to the Covid-19 lockdown, I was starting get desperate, I had tried boxed dyes in the past but the colour was never quite right or consistent all over, so I was dubious about trying that again, but what choice did I have apart from wearing a hat!. Then I found the eSalon website. After completing the online questionnaire and deciding on the look I wanted, I placed my order with a photo of my hair. I am very pleased with the colour which seems multi-tonal with a nice colour depth and the grey and highlights are covered nicely. Instructions are easy to follow and I found the process easy enough. I am hoping that the colour won't fade too quickly 😁. I will definitely purchase again. 0 of 0 people found this review helpful. Did you? |
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Much better colorMy first order had to much mahogany or red tone my second order softened it. 0 of 0 people found this review helpful. Did you? |
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Super easySuper easy to apply! Not that thrilled with the colour as it felt a bit Mousey but that’s just personal taste! The overall experience for a novice was fantastic 0 of 0 people found this review helpful. Did you? |
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Color is not correctI ask the violet color in the mix, but after coloring my hair it does not have any tint of violet red. Actually, I think I will just try one more month and stop my subscription. It's too sad because I like the convenience of the color set that comes to my door. But if I would not have the color I want, will have to stop. 0 of 0 people found this review helpful. Did you? |
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Pearl goldenMy colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grayMaybe I need darker color or leave in longer but didn’t completely cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Overall So So...The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy only issues I wish there was more gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience. |
Bad Instructions, Bad ColorFirst attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t coverI have always used this this last order I used did not cover in spots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |