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Custom Color Set
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67,726 Verified Client Reviews |
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It's not brassy!I love that this lightest blonde is not at all brassy and looks very natural. I like it very much and will continue using it. Since this is a first for me - coloring my own hair - I'm terrible at the process, but somehow getting it done! (The reason for the four star instead of five is that it doesn't look as good as when I went to my salon and had both highlights and lowlights done). 0 of 1 people found this review helpful. Did you? |
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Did I really just color my hairThe match is so close--when I dried it, I wondered if it had really worked, or had I done something terribly wrong? It's so identical, it's scary. It just looks better. Made a few mistakes, I'm not great at following directions, but it's very forgiving and I'll do better next time. 0 of 0 people found this review helpful. Did you? |
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My hairMy personal colorist has done a fantastic job. Only complaint I have is my hair is long, need a little bit extra shampoo.. 0 of 0 people found this review helpful. Did you? |
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Love, love, love itI have had 3 sets since January but with 1 thing or another I just didn't have time or the patience to do my hair myself. I gave 2 to my daughter and it turned out fab so today i decided to do mine and I have to say it turned out perfect. No more unsightly "salt and pepper" hair for me though it is a good bit darker than I am used to but I do like it but hopefully after finding they can adjust the colour I have asked for it to be made lighter. I am always nervous when it comes to having my hair dyed as I never like it to start with especially if it is a darker shade but I have to give eSalon 11/10. Their colours, service, after care and customer support is impeccable because 1 order never arrived and after sending a quick email they immediately sent out a replacement at no extra cost. I would definitely recommend eSalon to all my friends and family. A job well done to all the team.... 0 of 0 people found this review helpful. Did you? |
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Missing applianceI didn’t receive the application brush with this shipment and that’s my preferred application method. 0 of 0 people found this review helpful. Did you? |
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Color not what I expectedThough I am very thankful for my dye in this Covid 19 time. It is way better than gray roots. However, I thought it was going to be redder than the time before since asked for it to be so. It came out very dark brown with hardly any red in it. I was surprised at the end result but again very thankful to have my roots covered 0 of 0 people found this review helpful. Did you? |
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Easy to applyThe color was easy to apply. It was a little darker than my color though I sent in a picture but I liked it. I use color care shampoo, but I have to say my roots are beginning to show already. If not, I would have given this 5 stars. 0 of 0 people found this review helpful. Did you? |
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Medium Blonde, you mean Medium OrangeRoots literally turned orange when it was supposed to be medium blonde!!? 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
faded in 5 daysincorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad resultDespite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |