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Custom Color Set
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67,726 Verified Client Reviews |
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........I love the product I just wish I didn't have to dye it as often ..my hair does not have that dry feeling days after like the store bought hair dye .I would love to see your root touch up products so I don't have to dye it as often 0 of 0 people found this review helpful. Did you? |
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ColorI love the color but I think is going away fast and I think I would like a bit ginger color 0 of 0 people found this review helpful. Did you? |
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Too darkHello, let me start letting you know that I'm in love with the quality of the product, my hair is soft and looks healthy, the only problem is that the shade is too dark, your light brown is darker than my natural light brown, the color is awesome but I feel a little disappointed because it wasn't the idea that I had in mind. I already text to my colorist letting her know that it was too dark and providing some photos with the idea that I have in mind, I like the product and I would love to continue buying it but how can I be sure to get the color that I want. I send a picture of my natural hair color to work with but the result wasn't the best for me. 0 of 0 people found this review helpful. Did you? |
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Not expecting this.I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
OrangeMy hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expected!I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice product but results weren’t amazingI liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushReceived color but brush was missing don’t you get a new one with every order 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great packaging, poor colour resultsI was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2 starsI was not happy with the product. Did not last more than 3 days. Poor gray coverage. Pain in the rear to apply 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |