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Custom Color Set
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67,726 Verified Client Reviews |
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Charged but not receivedI got the initial product but continued to get charged and never received any more product. I never received any refund for the products that I paid for and never received either. I can't give them any kind of product review when I can't even get the product! I cancelled it out, chalked it up to a big fat loss and wrote a bad review. Plus, I'll be sure to tell my friends not to waste their money on this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t do anythingI have red hair. I wanted to go blonde. When asked if I wanted to send a note to my colorist, I wrote that in there. That I have naturally red hair that I wanted lightened to blonde so I could eventually go pink. When sent my items I was excited but I left the coloring on for an hour and it did nothing. When I emailed to let them know, I was told my colorist said I’d need to go into a salon and they couldn’t help with red to blonde. But that they were giving me a free color credit.. what good is a color credit going to do for me if you just said you can’t help me? So I’m out money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too dark.The color was much darker than expected. The color that I received was recommended by eSalon. I chose a lighter color. They said NO 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gloves missing, can’t use the hair color they sentAfter they shipped they sent me an email to say only one pair of gloves was being sent. Too late for me to stop shipping. I understand they want to help emergency workers, but I am on lockdown, a senior citizen, can’t go out to buy gloves, or to get my hair done. I thought Salon would be helpful and easy but I was mistaken. I only used Salon once before when the badly stained gloves could not be reused. I probably will stop using this product for this reason. They are unreliable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GREAT HAIR COLORWith all that is going on now and me being an "essential" worker I knew I had to color my hair myself. I didn't want to use a box dye from the drugstore. After seeing a few ads from eSalon on Facebook I decided to give it a try. I am extremely pleased with the entire process. My hair feels so soft and the coverage is amazing. I will definitely continue using this product. 1 of 1 people found this review helpful. Did you? |
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Highly RecommendI have been coloring my roots since my early twenties (for over 35 years) due to premature grey and my roots are pretty much white all over with a small mix of grey. This color covered my white/grey roots perfectly! The color held up well and took on very nice tones after it was washed a couple of times. Color did not wash out or fade at the root and is an excellent product for stubborn grey coverage. 1 of 1 people found this review helpful. Did you? |
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This covered my whole head of greyI have thick wavy curly hair almost to my waist and this saturated all my hair and covered my grey beautifully. It's a little dark but still I've asked my next to be changed but I still love this coloring and this company so far and changing my color will be so very easy. For the price to try...it works as well as spending a few hundred at a salon 1 of 1 people found this review helpful. Did you? |
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Amazing colorI am so impressed with the entire process. It was my first time coloring my own hair. I really appreciate the feedback that the color I choose was too dark. The colorist, Paul adjusted the color. I can’t believe how good my hair looks. My roots and gray are covered and I feel so much better. I will tell anyone who will listen about my great experience. 1 of 1 people found this review helpful. Did you? |
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Wow and thank you!I see that Tamara adjusted my order and sent the perfect color. It was going to be just to touch up roots but it had been so long I colored all of my hair. GREAT products and instructions. I am your regular customer now. Many thanks. I think I will continue this even after Covid19 has passed. But oh I wish you could send a haircut in a box too!!!Yikes. This is a great service especially now. What a lift and it was sweet that my husband helped with the application. Jenni Egan / Ashland Oregon 1 of 1 people found this review helpful. Did you? |
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NiceI’m in love with my new hair color set. I really recommend it to anyone 👍 1 of 1 people found this review helpful. Did you? |