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Custom Color Set
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67,740 Verified Client Reviews |
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Thank youI had purchased the wrong box color and my esalon color corrected a horrible mess....thank you!! 0 of 0 people found this review helpful. Did you? |
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Gray coverageIt seems that gray was not covered as I would like. It may be that I didn't put enough in certain spots but I pretty much put a lot on....so ?? Color was great....perfect!! 0 of 0 people found this review helpful. Did you? |
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Love the colorThe color created for my root touch up blended perfectly with my previous color and highlights. However, the shampoo and conditioner provided left a nasty film on my hair. I will continue to purchase the root color but I’m just going to toss the shampoo and conditioner packets and use my own. 0 of 0 people found this review helpful. Did you? |
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Color did not turn out like I expected.The color is one tone on my roots and darker on my previously dyed hair. I’m Not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was wrongColor was supposed to be black but it came out a golden brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No no and noColour all wrong in so many ways condition left very bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No use coloringI did not use and I want to return. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your review and we have reached out via email to further assist you! |
Too darkOrdeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice gentle product. Still have grays...Beautifully packaged. Love the custization. Love the check ins from my stylist. The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Already showing grey at hairline after 4 days and no washingThis was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |