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Custom Color Set
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67,589 Verified Client Reviews |
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Not as good as it use to beMy last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase. I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Love my personal red copper colour mix!!I absolutely love my most recent colour. The colour mix I usually get is red copper, and my natural colour is a medium to dark brown hair. I had about two tweaks to the colour in the beginning of my colour journey with eSalon, but eventually found my colour and have continued to repurchase it because it's my signature colour now and I absolutely love it. 🥰 0 of 0 people found this review helpful. Did you? |
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Best hair colourI am so happy finally I got the color I wanted and only esalon managed to give me this color!! Love it! Totally worth the money 1 of 1 people found this review helpful. Did you? |
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Great ProductLove the color and the content. It might be interesting to ask if you need the "extras", gloves, etc. in each order. I have too many glove and stain guard & remover. I'd be glad to not receive them until I need them. 0 of 0 people found this review helpful. Did you? |
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Not covering grays entirelyI like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pat, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color problemThe color was too light. I wanted a deep vibrant red. Like burgundy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Think carefully and research before you buy!For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsS. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Excellent serviceI will continue using eSalon they are greatt 1 of 1 people found this review helpful. Did you? |
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Consistent colorI've changed it over to an Ash colour now LOVE it, My hair is soft after the colour. 0 of 0 people found this review helpful. Did you? |
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Color AdjustmentTo Zinali - I loved the color adjustment! It's seems to match my natural hair color. I am so pleased, day one and I feel like it's natural and not so dark. Thank you so much! 4 of 4 people found this review helpful. Did you? |