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Custom Color Set
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67,758 Verified Client Reviews |
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ColorIt's the best color i've had. My hair is still so shiny and soft. thanks I had great color and covered my gray roots. 0 of 0 people found this review helpful. Did you? |
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Great color - colorist adjusted my color perfectly!!I was undecided between 2 colors and I think the colorist mixed the 2 - it worked out great!! Appreciate them working with me!! 0 of 0 people found this review helpful. Did you? |
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couldn't be worseI ordered dark ash blonde specifying I don't want ANY brassiness not a hint.. my hair turned out completely red. Good I ordered a dark blonde spray and had Mixed Feelings blonde toning drops on hand, so was able to cover it up. The smell of the color mix is stronger than any box color, there should be a big warning on the bottle. I emailed the "colorist" before my second order was due, sent them a picture, asked if they can fix it.. no response whatsoever, nada.. Of course I cancelled the plan. I'm still receiving emails to restart the plan, get free shipping.. Overall the idea is great, the packaging is amazing, the website is nice, but the color I got was beyond bad and the customer service, as far as I'm concerned, doesn't exist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not blonde- it’s orangeMy hair is now orange! Hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour didn't takePut on my roots only (as instructed by the package), left on a full 30 minutes as instructed. Didn't cover the gray at all. I asked for an ash blonde and it just didn't take. The staff is very helpful but I ended up going to a beauty supply store close to me and purchased what I needed and it did the trick. It was a bit difficult to navigate the process to cancel this plan as most of these online sites are. I do have difficult hair as it pulls a lot of red tones so it's not really e salons fault it is tough to do just from a picture. I'm sure most people can be happy with their purchase! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color isn't strong enoughI love the concept of customized do-it-yourself hair dye. However, both times I've used eSalon's product, the color has not turned out right: The result was just a slightly augmented version of my previous hair color, rather than the dramatic transformation I was looking for. What I've come to think is that the dye just isn't strong enough to provide solid coverage. Here's an example: I recently got the Medium Brown Mahogany Pearl color and applied it to my dark blonde hair. The result was a plain light brown with orangey undertones. The mahogany tone and the dark shade were pretty much lost on my blonde hair. It's almost as if I can see my blonde hair showing through the dye! I don't think I will be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
changed color - bleached out my hairI had been a member since 2016. This last color - they totally changed my formula with no warning. Instead of a copper color which is what it had always been, I now have bleach blond roots that do not match my hair. No, I did not do a color test bc it had always been the same. The products have changed. I'm frantically trying to get to a hair salon to have it fixed! I doubt this will be posted but you need to WARN your customers that the color forumulas have changed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Scary change!!!I have been a light blonde for approximately 10 years and I needed a change.I received my color promptly but it sat in my closet for almost 2 weeks.The color I chose was going to be a big and I really had to be ready.I did it tonight after everyone was in bed. (In case I hated it.Well I love it.My hair has so much shine and the color is amazing.I went and woke up my partner at 3 this morning to show .I am so happy with your product.thank you so much😍😍😍😍 Janis 0 of 0 people found this review helpful. Did you? |
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Amazing coverage of grayFor years, I've used store color. But, wow Esalon is just the best especially to cover my gray. Love it! 0 of 0 people found this review helpful. Did you? |
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Love it!The color match is perfect! Had to make a slight adjustment from my first order. They were very accommodating, listened to exactly what I wanted and hit the nail on the head!! They also sent me a complimentary additional color which was awesome! Love the product and will keep using. So nice not to have to worry about going out and getting my color. Sent right to me on a perfect schedule. Like hitting the easy button. 0 of 0 people found this review helpful. Did you? |