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Custom Color Set
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67,758 Verified Client Reviews |
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The Color is to darkAfter I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/ 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHelene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
too darkcolor is to dark and alittle too green ashy instead of violet. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Doesn’t cover greys as promisedHair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was hoping forI'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ammonia baseI like the color results but the ammonia contect int he product is to heavy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rich color and grey hair no more!All your questions answered and your best interests in mind. A personal hair color expert took her time to make sure I was getting the color I wanted and tweaked my custom color each time till I was happy. eSalon emails me before they ship my color to double check I receive exactly what I want. I’ve never been as pleased AND have saved tons of money. 3 of 3 people found this review helpful. Did you? |
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Amazing colorThey know how to get your color right. Everything is tailored just right for you. 0 of 0 people found this review helpful. Did you? |
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Easy to doColor came out perfect. 0 of 0 people found this review helpful. Did you? |
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Great gray coverageI have short 4c hair. This color lasts longer than any at home color. I cowash daily and shampoo frequently and I do not experience much fading or wash out. 0 of 0 people found this review helpful. Did you? |
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Great color shineGreat color and shine. My hair looks a lot better. 0 of 0 people found this review helpful. Did you? |