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Custom Color Set
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67,758 Verified Client Reviews |
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Finally The Right ColorThank you. This order July 3,2019. I am finally back very close to my color. The highlights turned out wonderful this time. My husband is even happy with the results. 0 of 0 people found this review helpful. Did you? |
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Not what I expected!My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
You changed the formulaCoverage just as good but you’ve changed/removed an ingredient so there is no slippery ‘residue’ when rinsing out. I didn’t mind this as my hair looked fab after colouring and for a few weeks after but now it just looks a bit dry! Please go back!! This is a game changer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma-Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee |
RootsRoots are lighter( almost blonde) then the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Second order receivedAfter the third wash it faded a bit but the color was Perfect! Now to maintain this color! 0 of 0 people found this review helpful. Did you? |
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Not what I expectedColor came out copper red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Horrible!!Not even close to the color I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is way offthe color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My color is way to dark!The color I received is really dark especially for summer time. I don’t like it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |