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Custom Color Set
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67,758 Verified Client Reviews |
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Completely wrongI originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ok.I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To darkI used the medium brown and it came out way to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Too brownNeed a cool copper red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom colourI love the colour it's perfect! 0 of 0 people found this review helpful. Did you? |
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Color was perfect!My hair turned out so much better than expected. 0 of 0 people found this review helpful. Did you? |
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Spot ONMy hair color was reviewed and selected between myself and the fantastic ESALON team. When it arrived , the color was PERFECT. 0 of 0 people found this review helpful. Did you? |
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Exactly the colour I was looking for!If you're a home hair colour-er, then I can't recommend eSalon enough. You get exactly the colour you want, very clear instructions, and the colour stays shiny! I get so many compliments. 0 of 0 people found this review helpful. Did you? |
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Red is so hard, nailed itI can’t believe that on the first try these guys totally got it right. I sent them a picture of my hair and the color it was at when I loved it and they were able to duplicate it the first time. 0 of 0 people found this review helpful. Did you? |
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Great colorMatched closer to my natural color then any other brands I was able to find. I had them tweek the color a little too get it even closer. I'm happy I decided to give them a try. 0 of 0 people found this review helpful. Did you? |