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Custom Color Set
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67,758 Verified Client Reviews |
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It burned my scalp.I have really short, fine hair and the process was too strong for me. The colorist suggested a semi permanent process that isn’t as strong. I also requested a color change. Can’t wait for my second order to arrive! Very helpful colorists. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My exact natural colorIt’s a perfect natural match, but too dark for what I wanted . 0 of 0 people found this review helpful. Did you? |
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NOT JUST ANOTHER "BOX DYE"I spent years dying my own hair with box kits at home, then years getting it done professionally at a salon, and back again. When it's a more complicated process (e.g. ombre), I don't mind paying for someone else to do it right, but when I want my hair a single, solid color (black in recent months), it just feels like a waste of money to go to a salon for it. That being said, it's always been almost impossible to find a shade of black in store box brands that looks natural (not jet black w/blue undertones), but also doesn't just look like dark brown or a soft black that quickly fades to brown. I decided to try eSalon to see if they could finally nail finding the right shade for me, and I was very pleasantly surprised. It turned out perfect, and stayed a natural looking black past that point where it was time to re-dye. I'll definitely be purchasing kits to refresh my color going forward. 0 of 0 people found this review helpful. Did you? |
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Really no star black hair who ????mixed this BradleyI would never let him mix again. Maybe someone changed my request because I do not know how someone could make such a mistake. Then the woman who answered my first complaint was rude know it all, what I did to be able to go out in pubic did help a little. It did not do what she said. I thought my hair was ruined.!! It is not great!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has already reached out to help resolve your concern. Please let us know if there is anything else we can do to help! |
Not really what I was describingAlthough I appreciated someone taking the time to customize the color, it was darker than the first color and had absolutely no red or golden in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't do anythingThe color didn't last at all. It lasted only 3 days before fading. Very disappointed!!! Not pleased at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTumeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Awesome Customer ServiceWithout a doubt THE BEST CUSTOMER SERVICE EVERRRR. I have a University degree in business with a major in Marketing and I hardly write reviews unless I know that the company deserves it. Boy, do they ever deserve it! My first round of hair colour was nice, I liked it but it didn't stick to my roots. I told this to esalon and they sent me an entirely FREE (WITH FREE SHIPPING!) new kit to try. It worked SO amazing. I'm so incredibly happy and I will recommend this product to any of my friends. 10/10! 282 of 300 people found this review helpful. Did you? |
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Love it.The color that I ordered was perfect, love the look. 0 of 0 people found this review helpful. Did you? |
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AmazingI’ve just used my esalon colour and I’m so impressed! Easy to apply (with help from the hubby) it’s come out a nice healthy looking colour. Used the shampoo and conditioner provided. Smells lovely and hair is so shiny and soft... will 100% be my go to hair colour now. (Sorry to my hairdresser) 🙈 0 of 0 people found this review helpful. Did you? |
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Love it!I have slightly adjusted my color a few times throughout the years as I become more grey. The colorists have made very conservative & accurate adjustments. I will never go back to salon or drugstore pick a number coloring 0 of 0 people found this review helpful. Did you? |