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Custom Color Set
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67,758 Verified Client Reviews |
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This product damaged my hair! 😕😡This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising! Do not buy this stuff if you like having hair! I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So Disappointed 😔I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect CoverageCovered my gray- I like the highlights and low lights - looks good. 0 of 0 people found this review helpful. Did you? |
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Color is spot on! A++I purchased this product because the over-the-counter hair dyes, just weren't covering the grays like they should. This product covers all the grays, gives my hair lots of shine, and I'm complimented on the color every time. So when I'm asked; "what I use"; I tell them "Esalon". 0 of 0 people found this review helpful. Did you? |
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Me encanto (I love it)I am so happy with the results of my hair, I ordered a custom color to put at home, for which my daughter helped me and she was even impressed with the packaging, delivery and ease of application. I am loving the color I got it’s exactly what I expected. The best part is that it comes with everything you need including the plastic gloves for application, applicator bowl, hair clips, and time clock. I cannot wait to do it again, very satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Great color with slightly darker endsI like the color and 2 tone effect. Easy instructions. Not as much fade in the sun as some other products I've used. 0 of 0 people found this review helpful. Did you? |
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easy and FASTI bought this kit as somewhat of an impulse buy knowing that I wanted to go darker with my hair but not wanting to buy the boxed dye at the store. My stylist was very helpful picking out my color and listened to my need of wanting to correct the red tones in my previously dyed hair. Start to finish, this process took me about 45 minutes, whereas in the salon to get my hair dyed takes upwards of 2 hours. I also have a LOT of hair, but one bottle was enough to cover it all (they sent me 2). Overall I’m very pleased with the color, the customer service, and ease of application! 0 of 0 people found this review helpful. Did you? |
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PerfectI didn’t use 1/2 the bottle, can I store it for the next month? 0 of 0 people found this review helpful. Did you? |
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ReviewCould be a little more shinny but color is wonderful 0 of 0 people found this review helpful. Did you? |
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Not what I expected.The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAustin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |