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Custom Color Set
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67,758 Verified Client Reviews |
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Loved the color tones but.....I loved the color tones but this shade did not cover my grays as well has the last one! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out! |
Worst company ever!I have shut my account off twice now, and they keep sending me product and charging me, and they do not respond to my emails. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for contacting us! We can confirm that your plan has been off since you turned it off on 3/13. Our user logs reflect that prior to turning off your service, you were adjusting your Autoship dates out, which rescheduled your next order but did not cancel your service. As you know, the service is very flexible and can be adjusted (as you have) in your account. We have not received any emails from you, however we are always happy to help. Our customer service email is [email protected]. Please feel free to reach out if you need any further assistance! |
Not dark enoughThe color didn’t match the pictures that I sent. I was expecting a phone call from a stylist before the order was filled to make sure it was correct. There was too much bronze and not enough brown. I did end up liking the color but it’s not what I expected. Although it’s way better than accidentally going too dark. Next time I will ask for a darker brown with mahogany and less bronze. I was a little confused about the second but color-bottle 2, if it would be darker or lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- Thank you for your feedback. Our colorists are always happy to advise you. Please submit a current photo in natural lighting for reference and feel free to call 1-866-550-2424 (8AM-6PM PST Monday-Friday) to consult. We look forward to crafting your next custom color soon! |
Not impressedI find it is just like any box I use it lasts even less won't buy again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedI asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shine Galore!!The dark brown is beautiful! My greys are covered by the roots and the rest of my hair is so soft & shiney!! Absolutely love!! 0 of 0 people found this review helpful. Did you? |
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ColorI did my roots as you instructed me to do much happier. Thank you 0 of 0 people found this review helpful. Did you? |
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Great colorI really enjoyed this color and the fact that it is made just for me! I will definitely continue using esalon for all of my future hair coloring needs!! 0 of 0 people found this review helpful. Did you? |
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Always perfectMy color always comes out great. So glad I learned to do this myself. It saves me tons from the salon prices. 0 of 0 people found this review helpful. Did you? |
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Dark brown colorBeautiful color. The only dye I will use now . Gives my dark brown hair natural coverage without making it look black like most hair dyes do 0 of 0 people found this review helpful. Did you? |