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Custom Color Set
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67,758 Verified Client Reviews |
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Can improve on packaged shampoo and conditionerAll the products themselves are fantastic but the packaging for the shampoo and conditioner needs improving. The last few times I have not been able to open the shampoo with the twist tab. The tab twists off easily but the plastic liner inside is not punctured. I have to either get out if the shower and search for scissors or chew into the lining to rip it open. A full tear strip might be a better solution on those items. 0 of 0 people found this review helpful. Did you? |
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Great but wasteful packagingI have been regular customer for four plus years and I will continue to use, my hair does very well, and it’s easy for me. My only wish is that it reduce the waste from packaging, and if it uses any silicon, to eliminate it. I do soda water cleanse on my scalp every few months but the majority of the funk removed is silicon and, it kills so much fish, microbeads are banned in Europe and I don’t want it in my products. I hope they will take on a more eco conscious approach then I will be extremely gratified and happy! 0 of 0 people found this review helpful. Did you? |
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It made my hair feel so much healthierThe color works very well with the exception of some of the places at the back of my head that did not cover, the gray for some reason I feel that I covered it very well but it did not grab it for some reason I just have very stubborn greys. 0 of 0 people found this review helpful. Did you? |
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Still a little darkI do like the color but still too dark. I didn’t understand why the different bottles for top and bottom. Were they different shades. Anyway if we could try. Shade lighter. I like the copper. 0 of 0 people found this review helpful. Did you? |
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Fair coverageOnly partly covered my gray hair. I was disappointed. My kit came with a plain bottle last time I got a comb bottle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color made my hair a little stiffIt was a perfect match to my hair color, it covered my grays beautifully. The only con is that your hair gets a bit stiff even after deep conditioning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for your feedback! We are happy to hear that your enjoyed your color results, and we may have a simple solution to your texture concern. Please keep an eye on your email from us shortly. We'll be reaching out with further information. Thanks for choosing eSalon! |
Not what I wantedI asked my hair to be more blonde and I got a brown with red highlights. I am ordering one more time and I am done 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee. We have reached out to you via email with next steps so that our Licensed Colorists can discuss your color goals and see if we can adjust to better suit your needs. We appreciate you reaching out to us. Happy Coloring! |
It wasnt the right color i wantedWhen i looked into i saw a bit redish not brown?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts reached out to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyMy grey has gone a brassy yellow/red colour and the ends are nearly black despite following the application instruction to the t. I asked for a light ash brown and got a medium brown with reddish undedtones. It smelt very highly of chemicals and my hair now feel rough and dry. Was expecting great things and sorely dissapointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not at all what I asked for!I originally chose an ashy colour, and was then advised that I should go for a different one based on my information - I agreed and specified that I didn’t want any brassy or copper tones on my already ashy, but historically highlighted hair. I’ve tonight used the colour you sent me and my hair dark ash blonde hair is now a permanent coppery blonde. I’m so upset! It’s always a risk using at home colour, but I thought the personal touch of asking the questions you do would make a difference. It didn’t. I’ll now be spending money on violet shampoo for months before this grows out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |