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Custom Color Set
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67,758 Verified Client Reviews |
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Not lasting as longThis last color doesn't seem to be holding as well. Either my stubborn greys are becoming impossible, or the coloring didn't last as long as the first two shipments. Will give it one more shipment to decide. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melissa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not likedWay too brown and not enough red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lynda! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
MY HAIR IS FALLING OUT AFTER ONE USE!I DO NOT RECOMMEND THIS PRODUCT. I THOUGHT I WAS PURCHASING MADISON REED AND THIS WEBSITE CAME UP! I BOUGHT IT, USED IT AND NOW MY HAIR IS EXTREMELY FLAT AND IS FALLING OUT. 0 STARS!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Siboney! Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. It appears our customer service team spoke with you to help get this resolved. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon family, we wish you a quick recovery. |
Color not as expectedThe custom color sent to me was too dark for what I wanted for the price you pay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Teresa! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Amazing ColorThis is my first color set. Love the outcome on the color, Perfect, Perfect. It is totally Amazing, very nice feel to the hair after the color was complete. Yes I will be purchasing in the future. 0 of 0 people found this review helpful. Did you? |
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Awesome!!I love this new hair color!!! I’m glad that Danielle suggested that it should be lighter. The one I had chosen was too dark for me. The kit was very easy to use. I’m looking forward to my next color kit!! 😄. Thank you Danielle!!! 0 of 0 people found this review helpful. Did you? |
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Amazing color!My favorite thing about the personalized color is that I asked to not have red/brass appear as the color begins to fade, and they got it right! No red/brass at all!! 0 of 0 people found this review helpful. Did you? |
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The best grey coverageI tried this hair colour and weather the colour is right or wrong, it has the best coverage for grey hair. Nobody can see my grey hair. Excellent. 0 of 0 people found this review helpful. Did you? |
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Great hair color!I was really pleased with how easy it was to mix up the color and the results were better than going to the salon for me! The price is a third of what I pay at the salons and I was very happy with how it turned out! 0 of 0 people found this review helpful. Did you? |
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My first experience was wonderful!!I was so afraid to going back to box color and didn't want the expense of a salon color. I was so surprised i LOVED my very first e color box! Can't wait to get my next box! 0 of 0 people found this review helpful. Did you? |