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Custom Color Set
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67,589 Verified Client Reviews |
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First time customerI think product is easy to use . Love the packaging! Was hoping for longer before needing to colour again however same as other products off the shelf. 0 of 0 people found this review helpful. Did you? |
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Best colourI have been using the hair colour for a few years and it is much better than any other I have tried. The application is simple and colour is great! 1 of 1 people found this review helpful. Did you? |
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Love the colour sent very quicklyHairs in great condition with this colour, very nice colour. I will be ordering again 0 of 0 people found this review helpful. Did you? |
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Great gray coverageCovers grays very well 0 of 0 people found this review helpful. Did you? |
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Rave review!I recently went to ULTA to get my hair cut and styled. The hair stylist gave me several compliments on my hair color and highlights. I absolutely love the color! It’s so rich and beautiful! 0 of 0 people found this review helpful. Did you? |
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Same issue with every dyeI decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kerry, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
The products are great.Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
something has changedI have ordered over 50 times from eSalon and since October 2025 it seems the formula and grey coverage has changed and no longer sufficient. As long-time customers we rely on consistency and/or transparency. Customer service was responsive, but the experience was frustrating and required correction. I need to try other options as eSalon no longer seems an option. 0 of 0 people found this review helpful. Did you? |
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ColorPretty color just too gold not happy because I thought I was getting a beige blond like it said. 0 of 0 people found this review helpful. Did you? |
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The color is just what I’ve been looking forI’m really happy 1 of 1 people found this review helpful. Did you? |