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Custom Color Set
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67,709 Verified Client Reviews |
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My hair is ruined it’s black not light brownCould not be more unhappy with the colour of my hair, it’s black, was meant to be light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kirsty! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Did not cover my greys.Did not cover greys at the root. I waited the 35 minutes as instructed. Going back to L’Oréal. Cheaper and as good a job. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a FANMy hair color came out the EXACT color I already had. No "golden" in that bottle !!! Going back to Age Beautiful. At least there is some golden in their light golden blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation did not have enough golden than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Almost no copperI tried this on light blonde hair and there is barely any copper/strawberry. Very unnoticeable and disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
First timeFirst time ordering , did not come out as described , Even though I had light hair . It also did not take as much on my matching extensions, so t recommend for mixed hairs 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMalika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI loved my color and it was very easy to use however the color didn’t last and didn’t cover the gray very well 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PerfectAfter messaging a couple of little tweaks I wanted from my colour, got delivered the perfect one for me. Has stayed in well and not washed out xx 5 of 6 people found this review helpful. Did you? |
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PerfectionI love my color! This is the third time I have ordered it, and it has never failed to cover my grays, even though I am not particularly good at the dying process (it's been a learning curve for me!). The shade is perfect. 3 of 4 people found this review helpful. Did you? |
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FantasticI have referred several friends!! Love love love it! 2 of 3 people found this review helpful. Did you? |
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Color wrong way too dark.I have been getting product for many years however this time it was not my original formula. The color was so dark very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |