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Custom Color Set
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67,758 Verified Client Reviews |
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Not the colour I wantedI wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange. Also, my hair got too dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Great color, but limited staying powerI just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI like the violet tint but it was to much for me, I’m thinking I just like the deeper red color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not lastAfter about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Light ash brown or dark ash brown or darker blonde.Not good coloring...didn't cover all my grey hair wasn't satisfied the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn't be happierOmg first of all i went from purple to this dark brown no green at all i love this hair color it does NOT FADE!!!! I have never had color not fade!!! Its awesome!! My hair was VERY SHINY and in fact 6 weeks later and STILL SHINY!!! I am so happy superior grey coverage!!! I love it!! To me its just the right price yes box stuff is cheaper and salon is more pampering but this is like salon quality at home!!! And i feel better knowing if i screw up they are there to back me i tell them what i want and they mix it up amazing!! Like magic by mail no guessing!!! OMG!! Got my second box for roots and touch up i had adjusted my color they did EXACTLY WHAT I ASKED!!👍👍👍👍 so happy!!! Bold rich color shine and they even read my complaint about how runny it was before and they FIXED IT!!!! It was not messy at all this time (well no more then normal hair color) this company is aces!! I recommend to everyone!!! 138 of 142 people found this review helpful. Did you? |
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Perfect!Perfect color every time and looks so natural. 0 of 0 people found this review helpful. Did you? |
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Hair colourLove the colour 😍 0 of 0 people found this review helpful. Did you? |
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High quality hair dyeHad my hair colored at home, received package quickly, first time kit had everything I needed and then some, plus no sight of grey hairs even after 3 weeks! No more drug store hair dye for me...very true to color as well. 0 of 0 people found this review helpful. Did you? |
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great new shade for megreat new shade for me 0 of 0 people found this review helpful. Did you? |