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Custom Color Set
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67,740 Verified Client Reviews |
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Love this Hair ColorI am very much a fan of this hair color company. Its so much affordable then the hair salon, plus with my job I just don't have the time to sit in a hair salon for an hour or two getting my hair done!! It works perfect for my busy life. 0 of 0 people found this review helpful. Did you? |
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Love!I am so happy with my color! You gals were dead on with your color mix. I honestly rarely rave about products but my hair color is perfect and feels so healthy! Thank you! 0 of 0 people found this review helpful. Did you? |
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I love my hair!I did not think I would ever see this color again! I have a strange shade of hair that you cannot find in a bottle, I was wrong, you matched my shade exactly! My hair is so soft I have not had in years, I only gave you 4 out of 5 stars because I wanted to see how it lasts. The price is comprible to the box but so much better all around, just wish they had a comb attachment. 0 of 0 people found this review helpful. Did you? |
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Red / GoldI use red hair color but my hair does not hold color the red always fades within a few weeks. I am quite happy with this hair color. The red seems to hold and with the tint shampoo I use for a little kick just before it is time to color again. My only wish is that there was slightly more color in the bottle as I have exstreamly thick hair. 0 of 0 people found this review helpful. Did you? |
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BrilliantAbsolutly the Best hairdye on the marked. Only downside is the very strong smell of chemicals. 0 of 0 people found this review helpful. Did you? |
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Color not trueAfter a number of times sending comments about the color being to dark and not enough gold. I have given up on this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2nd color shippedBox arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rebecca, Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams! |
will send you color even when you cancel and keep charging youdidn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up. 0 of 0 people found this review helpful. Did you? |
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Gray Hair DillemaIt’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Silverish BlackHi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |