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Custom Color Set
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67,740 Verified Client Reviews |
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So-soThe color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not greatThis was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okay..The eSalon appeal is that it takes all of your hair info and needs into account, then gives you specific choices based on that info that your hair can achieve through a personalized formula. So, I assumed that it would turn out differently/accurately based on the color I chose. The color was nice, but not what I was going for. It definitely seemed like just buying a typical box of store-bought color. To me, it just doesn't seem worth the extra trouble for something I probably could've picked up at Walmart. My hair still feels healthy, which is great. And the color does look good, although it's not what I was going for. Maybe it would work better for someone else depending on what they are trying to achieve with their hair. All in all, not bad. It's just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have reached out to you with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Perfect colorAs always the color was perfect and the application is easy. 0 of 0 people found this review helpful. Did you? |
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PerfectPerfect for coverage of gray hair fast and easy to do. I love this product it's the best on the market and I have been coloring my hair for 40 years ... 0 of 0 people found this review helpful. Did you? |
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Love itThe color was exactly what I wanted. Easy to apply and looks great. 0 of 0 people found this review helpful. Did you? |
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Best haircolorThe first time I got an ash blonde and I liked it, but my hairdresser said ash would turn my hair green, so I asked for it to be adjust. I love this color you sent. I is a warm blonde, and softens my face. I get compliments on it. Thank you. 0 of 0 people found this review helpful. Did you? |
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Fabulous color ,Great color , efficient service , plenty of compliments on my hair color. 0 of 0 people found this review helpful. Did you? |
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Love!!Customer since 2014 and love the color and shine I get. Even people at my hairdresser's thinks she did it. She only does my cuts now. She is awesome at color and cut but I couldn't bring myself to pay for both every time, so I do the color myself. Going to try the highlights later this week. 0 of 0 people found this review helpful. Did you? |
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Great experience!The kit came with everything i needed and the color was awesome. 0 of 0 people found this review helpful. Did you? |