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Custom Color Set
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67,642 Verified Client Reviews |
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Love the ColourI love the colour. It is frustrating that it lasts longer when using their shampoo but not others as I use other shampoo's for other reasons. 0 of 0 people found this review helpful. Did you? |
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It's a no for meAfter being a longtime subscriber to a different at-home color service I decided to compare. I loved the packaging and the cute little touches, such as the sticker to hang up the directions. The directions however were confusing, the color smelled awful and the process was messy. "Dumping the color bowl" over my head in the shower was strange and made a huge mess. The bottom line was my grays did not get covered at all and the overall color was blah. I wanted to love it but had to color my hair again with a different brand. It's a no for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not SureThe tones of the color are nice, however the coverage Is not that great, trying the demi permanent to see if we get better result 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great color - NOT permanent!!!The color was initially spot on!! 3-4 weeks later my hair was exactly the same color I started with. I wash my hair twice a week so I can just imagine how quickly the color would fade out for someone that washes their hair more often. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is perfect this time.I absolutely love this color that was reformulated for me. It looks just like my natural auburn hair and I'm so happy. 2 of 3 people found this review helpful. Did you? |
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Love it!!Used my personalized color kit today! Everything needed was included along with very easy to follow directions. My hair turned out beautifully!! Absolutely love it! 2 of 3 people found this review helpful. Did you? |
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Didn't colorI ordered the blue black worn the hopes of it working gor my vacation. It did NOT color at all. No change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color ResultsI have tried at least 4 or 5 different times to get the right color and even sent pictures. I have yet to get the right color. I guess I’m trying something else. Not very happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Doesn’t lastThe color fades so fast it doesn’t stay more than one or two washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Color was not ash blackMy root ended up being brown and did not cover my grays. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |