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Custom Color Set
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67,740 Verified Client Reviews |
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Updated: amazing customer service and productMy initial color did not turn out as red as I was expecting it to, so I sent an email to their customer service as I was expecting a phone call to take hours and to be on hold forever, and unfortunately the representative I was emailing with was not receptive to what I was saying and didn't seem to really care about the customers. I was so frustrated that I decided to just call anyways, despite my incredibly busy full time school and work schedule, and I'm so glad that I did. The call did not take long at all as I was expecting. The representative I spoke with on the phone was incredibly sweet and helpful and immediately had the color reformulated and sent to me. I can now say that I love this service! The color is beautiful and the dye did not damage my hair whatsoever! My hair still feels incredibly healthy and soft and I'm amazed with the quality of the dye and the customer service (by phone at least) for this company. I will definitely be purchasing again in the future and trying more of their products! 0 of 0 people found this review helpful. Did you? |
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Nice colorI had my stylist apply for me and it looks great...I think the gloss is great but don't t understand why you only get it for the first order?? You need it every time ...so, what's up with that? 0 of 0 people found this review helpful. Did you? |
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Packaging was personalized at perfect!After two weeks of using this product my scalp has not stopped itching. No signs of bumps, but whatever was in this was apparently too strong for my scalp. I will not be purchasing this again unfortunately. I selected a reddish brown over my already processed black hair and the color was not as lifted as I had hoped , but some of the red tones did peek out somewhat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not HappyVery displeased with how difficult Esalon is having matching the color I'm able to create using in store purchased coloring. It has not been convenient at all for me as their advertisement leads the public to believe. After 4 months I still do not have the color that compliments my natural hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlynell - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
ReactionI had reaction to this colour as I have very sensitive skin even tiny thing can make it itchy scalp..sorry guys I don't mean to give bad reviews it's probably my skin too sensitive an maybe it's not for me thanks anyways ,happy selling..xxx.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRukhsana- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience. |
DissatisfiedIt feel terrible to the touch. As if I applied a container of Vaseline. Difficult to rinse off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassie - We’re sorry that your hair felt like you applied Vaseline after your color application. Please check your email for helpful tips to avoid this with your next color. Again, we apologize that you were unhappy with your experience. |
No more, stop send this productI'm don't want this product anymore. It's not my colour. I'm don't like it. Pls stop charge my credit card and sent it to me 0 of 0 people found this review helpful. Did you? |
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Worst hair color experienceThis hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not goodHated it !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red huesMy color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us. |