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Custom Color Set
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67,740 Verified Client Reviews |
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Great coverage for greyThe colour is great and it covers grey well. The colour lasts longer than most hair dyes and my grey does not return for several weeks. My hair does not feel as nice and smooth and shiny immediately after dying it but this only lasts 24-48 hours. 0 of 0 people found this review helpful. Did you? |
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change colorI would like to go back to the original color selection please thank you, Debbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbe - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
1st time userLovely colour. Just wasn't happy as it did not give good colour/coverage on my grey/white hairs at front of head that I can see. 1 of 1 people found this review helpful. Did you? |
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😬😬😬Color is fine but this is not i wanted and expected color. I dont know if u guys send me wrong color or what. 0 of 0 people found this review helpful. Did you? |
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Great ColorI loved the color, was a bit scared at first to do something online. Only complaint is the gray didn't stay covered very long! But hey, I'm old! 0 of 0 people found this review helpful. Did you? |
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Perfect.8.4.2017 I have had a lot going on. I was behind schedule on coloring and I needed a break so I colored my hair with the most recent blend. I diligently applied the roots then moved to the rest and patiently waited. Then diligently followed the next steps. I put it up. Then waited for it to dry. There it is. The perfect shade. Life is good. I am grateful to my chemist for her patience and willigness to keep blending. Yay!! Maybe it was me. This color was darn close. It covered the unmentionable. It was just a touch darker. I contacted my stylist, she's promised an adjustment. Stay tuned! 2017.03.31 0 of 0 people found this review helpful. Did you? |
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Too dark and horrible to wash outThe application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nice company,product not so muchI received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok. I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FrustratedI've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Could not match my colorI tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |