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Custom Color Set
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67,726 Verified Client Reviews |
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ColorThe first one I thought was too dark but really wasn't. I think I'm still getting the same color, right. Have not used the last one shipped. 0 of 0 people found this review helpful. Did you? |
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My review is ZEROIt was a total waste of time and money. Not a bit of reddish tone and I ended up in exact same color. I need shipments discontinued immediately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not covering greyI followed instructions to a "T"; my grey still shines through; the main reason for me coloring my hair is for grey coverage. Extremely disappointed. Was hoping this would save me money that is spent at a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma - We're sorry to hear you've been having issues with gray coverage. We'd love to send you a reformulated color that will better cover your grays. We've added a free order credit to your account and sent you a follow-up email as well. |
Doesn't cover grayI would color my hair with this product and 2 days later my roots would be gray again. When I reached out to the company, I was offered a discount like that would make it ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meSame quality with store boxes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Is the way that expected doesn't last long and am loosing my hair is too strongFormula is too strong affected my eyes 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsFrida- We apologize that you experienced more hair loss than normal and that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. Hair color should not cause hair loss and we highly recommend consulting with your physician prior to coloring your hair again. We have gone ahead and reached out to you to ensure that our product is right for you. |
Colorist changed my colorI am very disappointed. My root color was correct and used as directed. The color for my roots was not correct and when I asked they just told me I must have not followed the instructions. I read the instructions as I have been for the last 20 years I have been coloring my hair. When I looked at the formula they did for the roots and the ends I see they changed the formula for the ends without even stating it in the instructions. I am very discouraged. I loved the colors they sent prior, they looked natural. I hope my furture orders are correct. This next time I will definitely check the color formulas before I apply them. My prior orders were great. I hope this is a one time error. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Suffocating Chemical OdorBecause of my grey hair, I now have to buy the permanent hair color. The chemical was so strong that I had a hard time breathing and my eyes started to sting. I ended up not using the product. Not sure if you've had this type of complaint before. If you have, you may want to rethink the chemicals use to manufacture your product. 0 of 0 people found this review helpful. Did you? |
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Looks natural AND covered my grays!!I was a bit leary about ordering hair color online and when i got it in the mail I still wasn't sure that I was going to use it. But I got the courage up, followed the instructions and VOILA....great, natural looking color that covered all the grays around my hair line. Thank you esalon!! I've already praised you on facebook. 0 of 0 people found this review helpful. Did you? |
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AmazingLove my custom color. Lasts so much longer than store bought. Color was perfect on my first application. 0 of 0 people found this review helpful. Did you? |