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Custom Color Set
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67,726 Verified Client Reviews |
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completely wrongMy custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Best matched color.It's the first time I've achieved a strawberry-blonde color match. 0 of 0 people found this review helpful. Did you? |
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Color treatmentI loved my color treatment but didn't like How my highlife turned out :( 0 of 0 people found this review helpful. Did you? |
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Formula change?I asked for a lighter color which I got however, the coverage of the gray is terrible. It's been two weeks and the grays are coming through. Not sure if the formula changed? Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We're sorry to hear you weren't happy with the gray coverage on your most recent order. Sometimes when you change the color, the gray coverage can change due to a multitude of factors. We've added a free order credit to your account and forwarded your comments to your colorist so she can adjust your color. Look for our follow-up email for more information. |
Too soapy!Took three separate shampoos, to rinse foamy product out of my hair. Cancelled by phone. 0 of 0 people found this review helpful. Did you? |
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Hair color and ease of use was misleading.The color was not what I picked, and the actual use of the product was not enjoyable. My daughter followed the directions completely and when I went to rinse out the product, it was a gooey mess. I had to wash it 2 other times, after I used their shampoo just to get it unsticky. The dye still is not out of my hair as it transferred to the towel when I was drying it. I will have to shampoo it again before bed as not to get it all over my sheets. I won't use this again. But the customer service was excellent and I want to Thank them for prompt resolution to my problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that your application left your hair with a unsatisfactory residue and the color was not as expected. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're happy that we were able to provide you with a resolution. |
Grey not coveredHi - Love the packaging. I am disappointed in the grey coverage however. The grey at my roots (especially at the temples) did not get covered or reduced from your product. Yes - I followed the directions - I have been coloring my own hair for ages. I'm going to go ahead and switch back to Schwartzkoff Ultime color as it covers my grey better. Glad I tried your product though ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong color - hair feels dryDo not wish to order again. Other brands provide better feel and coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DryingThe kit was super cute with great accessories. The color was perfect, however very drying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We're so sorry to hear the color felt drying. We'll be adding a complimentary Keepin' It Rich Moisture Mask to your next order. Use this before and/or after coloring to keep your locks smooth and silky. Look for our follow-up email for more information. |
Not the color I was looking for!!With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |