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Custom Color Set
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67,758 Verified Client Reviews |
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Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ScamPlease do not attempt to charge my card again because i haven't subscribed to a plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color was far from what was expectedcolor sent was almost black when i have been buying a medium copper color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ColourNot enough ash. The colour had too much yellow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedThe color is really pretty, but it left my hair feeling very rough and didn't work for me. It also didn't cover the grays around my face. They're still showing. I wish the formula were a bit gentler and provided better gray coverage at the hairline." 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades and isn't enough product for my long, thick hairThis would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends. If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Packaging wer amazingThe packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Hair dye reviewUsed today and was not not happy with the end result it made my hair feel dry and brittle and also itchy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Not as light as I wantedI wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |